Thomas Cook Customer Service Policy Essay

1205 Words May 7th, 2013 5 Pages
Customer Satisfaction Policy

Intent
Thomas Cook Group is one of the oldest and most respected travel agencies in Britain. We contribute to creating excellent holidays not only through the flights and accommodation we provide, but also the service given by our staff at every stage, from a customer's initial enquiry through to their journey home. All customer-facing employees are therefore given training in customer service and creating the best-possible holidays for our guests.

-For the purpose of the Data Protection Act 1998, we, Thomas Cook Retail Ltd, trading as thomascook.com, are the Data Controller for this www.thomascook.com website.
-For the purpose of the Data Protection Act 1998, the data controller is located at:
Thomas
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For example hotel receptionists, housekeeping and tour guides. b) Those who are involved in the development and approval of customer service policies, and procedures.
Training Provisions
Our employees receive training when they join the Group, then their training and development needs are assessed at personal development reviews. The frequency of these varies between Thomas Cook Group companies, but over 90% of our employees have

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