Thelma Scenarios

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Thelma that is a fantastic response to this scenario. When patients approach you, it’s because they want help or may have uncertainties. Now, just because we are pharmacy technicians does not mean we can’t help them. We are definitely able to help them by directing them to the correct person. I have seen this happen in the past where a patient walked up to the counter and was told “I’m sorry I can’t help you with that” and the customer walked away without any answers to his questions.

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