The Uncertainty Reduction Theory By Charles Berger And Richard Calabrese

1794 Words Nov 16th, 2016 8 Pages
Imagine sitting in the lobby, waiting to be called in for your dream interview. You’re dressed professionally, and you have your resume and portfolio ready. As you see your competition walk out of the interview room, your heart starts to beat a bit faster. As your interviewer starts walking towards you, you begin to wonder what is going to happen next. Will you connect with the interviewer(s)? Am I prepared? What if they ask me questions that I don’t know the answers to?
At some point, everyone experiences the feeling of uncertainty. According to, “uncertainty” is defined as something that is unknown, and often that unknown causes anxiety. Everyday you will be faced with a situation that causes uncertainty and that process you preform in order to minimize this uncertainty and ultimately create a more relaxed situation for yourself is known as the uncertainty reduction theory. Charles Berger and Richard Calabrese established the uncertainty reduction theory, in 1975. The theory explained how human communication is used to increase knowledge and gain understanding (Griffin, 2013).
When strangers first meet, they start to go through the uncertainty reduction process engage in order to minimize that initial feeling of anxiety that comes with meeting new people. As they’re going through the process he/she will start to demonstrate cues such as information seeking, reciprocal self-disclosure, and nonverbal cues.
Reducing uncertainty could arguably be named the…

Related Documents