The TLS Company [fictional name, actual event], a Department of Defense support contractor, loss a major government customer [multi-year/multi-million-dollar contract] within the past 12 months. The agreement between the two professional entities was a five-year contract - a base year of three-million dollars, with four option years at 1.5 million dollars each (FAR, 2017); however, after the base year, option year-one was not exercised. The customer’s decision not to activate option year-one of the agreement poses a major problem for TLS. Based on workforce experience, it is very rare that an organization is not awarded the first option year of a multi-year contract, indicative of an unsatisfied customer, and TLS should be concerned (T. Skinner,
