The Speed of Trust Essay

2141 Words May 10th, 2012 9 Pages
The Speed of Trust

In Stephen M. R. Covey’s The Speed of Trust: The One Thing That Changes Everything, he gives some great tips on how to gain, keep, and rebuild the trust of others, whether they be coworkers, family members, customers, or complete strangers. He emphasizes the importance of trust in every relationship, purporting that relationships are built on and sustained by trust. And even the best relationships can be broken and destroyed by lack of trust. Without trust, actions are misinterpreted and motives are questioned. Covey contends that trust always affects two outcomes – speed and cost. When trust increases, speed increases and costs decrease. Conversely, when trust decreases, speed decreases and costs increase. The Speed
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Capabilities: Capabilities are vital to creating credibility
Unless we are constantly improving our capabilities, we are quickly becoming irrelevant. A person who is not continually improving is not gaining years of experience. They are repeating one year of experience.
“The attitude of continually improving is one of the prime differentiators between companies that remain relevant and succeed and those that fall by the wayside in today’s global economy.” Stephen Covey
Results: Without results, you are “all hat, no cattle.”
Even top results will not offset a lack of integrity. But strength in integrity will not offset an absence of results.
People will project your past track record on future anticipated performance.
Give credit where it is due and do not place blame for poor results. People will be willing to work with you because they trust that you will go for results in a way that will benefit them and everyone involved.
Take responsibility for results – not activities.
Relationship trust – The 13 behaviors
What you do has far greater impact than what you do.
If your behaviors are not aligned with what you say, you will come across as insincere.
“There are no facts, only interpretations.” Fredrich Nietzche
Any strength pushed to the extreme becomes a weakness.
Talk straight: When people lie or spin the truth, they destroy trust. They make it so that no one going forward can take them for their word.
Call a pig a pig. (Do not “put makeup on the

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