B2b Business Case Study

Superior Essays
In B2B there are many different social media platforms that business can use to help improve many of their B2B connections. I will be talking about the social networking platforms such as Twitter, Facebook, LinkedIn and Google+. Recently social media marketing has taken off in the B2B commerce. They have learned that it is a great way to build customer relationships with other businesses. Although, they learned that just being present in these realms is not enough. They need to come up with content marketing strategies to help them increase their followers/likes on these different platforms. The core purpose of social media platforms is to help business get there name out there in a positive manner with hopes that it is going to lead to long …show more content…
American Express Open is the B2B section for American express they try to sell many different types of business credit cards for all sorts of companies. While looking at there open forum they decided they wanted to create another website for solely for those small business to engage wit other business owners and talk about how to become successful. They saw that 60% of small businesses were failing in the first year and they wanted to help those businesses remain business. They wanted to provide tips and tricks so small businesses could have a higher chance of succeeding. Amex made sure to incorporate different questions, images, picture …show more content…
They created the @AmexOpen Twitter account, where they would tweet all sorts of different things such as, “would your #business fail without you? How to leave town with out worrying about the office” (NB) in 2011 Amex Open launched a contest called “Big Break for Small Business” this contest occurs every year. The winner will gain extensive marketing and strategy sessions from Facebook and Amex industry leaders along with money to help everything become a reality. Amex Believes this social media Forum campaign works because it is not solely focusing on selling those business their credit cards they growing a community and helping by tweeting out and Facebook posting different tips and insights on how to help keep their business running. You can see how this strategy runs through the B2B value chain. They developed great components that helped develop a great total offering for

Related Documents

  • Improved Essays

    FDR 531 Week 1 Assignment

    • 460 Words
    • 2 Pages

    I will be living in the suburbs of Minnesota and working in Minneapolis, after graduating from Luther College. I want to eventually move to Denver, Colorado or Seattle, Washington. According to Forbes magazine, Denver ranks second and Seattle seventh, among the best cities for new college graduate to reside. The rankings are based on the number of jobs per resident, the percentage of millennial residents, the unemployment rate and the median rent for a 2 bedroom apartment. One of the best value the recent face-to-face networking opportunities such as Twitter and Facebook offer is acting as product-conversation catalysts; not product replacements.…

    • 460 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    Promotion A. Advertising: Some of the main ways apple has used to advertise and promote its products before was through some media advertisements that sometimes were purely informative, reminder and others teasing. They have also depended so much on their own website to inform their customers of new products coming soon and when they are released. Also emailing customers and those that already have apple products with the new products before they are even available. In other ways creating a demand before our product is out through all our loyal customers and those that dream of owning one.…

    • 958 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Sprouts Swot Analysis

    • 618 Words
    • 3 Pages

    Sprouts Farmers Market: A Few Smart Reasons to Invest Sprouts Farmers Market (SFM) is following a compact business strategy. Its stores are smaller than a typical supermarket focusing on fresh food, produce, healthy food, and vitamin supplements. Sprouts Farmers continues to be well-positioned for today’s growing number of health conscious consumers who are looking to eat healthier at affordable prices. Sprouts proves that eating healthy can be affordable.…

    • 618 Words
    • 3 Pages
    Improved Essays
  • Superior Essays

    University of North Alabama Jab, Jab, Jab, Right Hook Review Clint Brown October 21, 2015 Gary Vaynerchuk’s book will help you reconsider how we promote and sell to consumers. He expounds how you need to continuously lend significance to others prior to asking them to purchase your merchandise and services. The book is called Jab, Jab, Jab, Right Hook: How to Tell Your Story in a Noisy Social World and it was published by HarperBusiness. In the book, Vaynerchuk provides copious instances of how businesses like Dunkin’ Donuts and Lacoste effectively, or ineffectively, used social media tools comprising of Twitter, Facebook, Pinterest, and Instagram, among others. He offers plenty of illustrations for each and you gain a concrete understanding of what works and what does not in the context of each one.…

    • 1916 Words
    • 8 Pages
    Superior Essays
  • Improved Essays

    Rock Islan

    • 930 Words
    • 4 Pages

    The strategy and tools used to communicate with customers has drastically changed. Unfortunately, there is no way to get around it, social media is here to stay. Notwithstanding, the social media platform can be a slippery slope, especially for a company that is new to it. Thus, for social media to be effective for a company it must approach it strategically. Further, one of the main functions of social media is the ability to connect with people, if a company is active on social media it must be willing to tackle both negative and positive feedback.…

    • 930 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Social media gives the option to companies to make interactions and communicated with Costumers or brand lovers. As Jenny Q.ta in her article “What Impact Has Social Media Truly Had on Society” mentioned, “Interactions and feedbacks from customers help businesses to understand the market”. These interactions are comments and likes that can have positive and negative results. For business owners comments act like a survey, comments can convince others to buy the product, which will increase the amount of costumers, although Sometimes comments can turn against them if they are negative. Also as jenny Q.ta uses in her essay that companies “give away prizes to enthuse consumers to visit their social website…

    • 915 Words
    • 4 Pages
    Improved Essays
  • Decent Essays

    Team Research Question: How can Paws Pantry spread awareness to IUPUI students? Your section of the lit review: Using social media as the main source of spreading awareness Research shows that nonprofit organizations and business have found that the use of social media in today’s modern society can help their businesses or organization be known; however, the way you present and organize your information can be very important in the process of spreading awareness. (Quesenberry, 2016; Brunetto, 2013; Deigh, 2010).…

    • 403 Words
    • 2 Pages
    Decent Essays
  • Improved Essays

    Social media can often appear puzzling; between choosing which platforms to use and which ones best suit your interest, it 's often very hard to maintain all your accounts successfully. Though it may seem like a daunting task to tie together all your social media accounts it is very possible. To extend any brand there has to be a clear dominance in multiple social media platforms. The best way to establish this dominance is by relating different platforms to each other as often as you can manage. For example, currently I am serving as the public relations chair in my hall government, and lately we have begun to use social media accounts to broadcast the events to the residents we represent.…

    • 1208 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Social Media is the new frontier for business marketing while allowing Social Media users to create their own brand. Businesses are beginning to use Social Media and famous figures to advertise their products instead of using Television. The installments of the Social Media app is free like snapchat and Instagram but only because businesses have already paid to advertise themselves along with the rest of the feed. Businesses then use Social Media to manage and advertise to all ages, mostly those who use Social Media to build a product's reputation by having tons of Social Media celebrates test and enjoy the product. Often times when a business associate with the right Social Media user the products can be well advertised to a wide range of people and gain a connection to a well liked and admired…

    • 1218 Words
    • 5 Pages
    Improved Essays
  • Great Essays

    To do this, the association endeavors to expand its base of bank clients and business accessories by offering them an engaging mix of things and organizations. Some segment of their undertakings is facilitated toward helping its clients increase the number of customers who hold a MasterCard and use them to make purchases. To remain centered against other Ace card supporters, for instance, American Express, Find, and Visa, MasterCard ought to in like manner continue developing its volume of charge card trades and it has found that a champion among different ways to deal with do this is by being a better than average business accessory for its clients. Notwithstanding MasterCard’s, MasterCard offers check cards, prepaid cards, keen cards with inserted chips, and contactless cards. It likewise has business card programs for business and open part associations of all sizes.…

    • 933 Words
    • 4 Pages
    Great Essays
  • Improved Essays

    The competition among card companies has definitely increased. American Express is facing some weaknesses that need to be solved. Nowadays, American Express is having a tougher time accommodating to new realities in the world of payment processing. The target consumers are people with strong buying power in Eastern Seaboard and the California coastline that are 30-50 years old. The consumer group is not applying to many retailers and wholesalers such as Costco.…

    • 902 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Your competitors are more likely to know what you are up to. Conclusion Social media is worldwide communication channel used to share, discuss or deliver information within online communities. It makes an easier platform to share information online. Social media reach out to certain groups that traditional media did not allow you to, because social media is for each and every one, sooner or later you will come across people you never thought of as your client.…

    • 2420 Words
    • 10 Pages
    Improved Essays
  • Improved Essays

    The value of status honor in this still rather new and somewhat nebulous community built on social media is the fact that people have used social media like Facebook, Twitter, YouTube, etc, to "boost" up their social status and used these easy route to successes even though they weren 't born with a high social class. But still gain the status through the use of the social media according to through their actions to gain popularity or be "known" to the users who uses social media. Status honor plays a role, for example, people on YouTube form a group in order to help each other, they become "Youtubers" and help each other out, and make the audience know everyone in the YouTube World. This new method of gaining social status through social…

    • 1273 Words
    • 5 Pages
    Improved Essays
  • Great Essays

    The access of information is fast and one is able to access timely information whenever they need it. Connectivity has been made since now one is able to connect with people who are so far away. In the field of business, sales have been improved through the online marketing. However, on the negative side, cyber-crime has been on the increase and privacy has been compromised in the use of some forms of social media. No one forces people to join any social media service, but all the sites especially Facebook are exponentially overwhelming with users; meaning that the benefits outdo the disadvantages and that people have embraced social media.…

    • 1870 Words
    • 8 Pages
    Great Essays
  • Improved Essays

    To uphold the customer’s philosophy about customer service that states, “that ideally a company will respond in a timely manner and should help solve customers’ problem promptly” (Social Media Strategy for your Business), businesses have strategically placed themselves in social networks and on mobile devices where their customers are to deliver the products/services that is expected. BENEFITS OF USING SOCIAL MEDIA As a result of the overwhelming use of social media, businesses have experienced added benefits to the organization. One of the benefits experienced is the ability to advertise the company’s brands to promote company status through constant updates of upcoming events on all company brands. Business that outline the objective of their business regardless if it is to strengthen its awareness of the brand, build relationship with customers or to promote new sales, see significant result due to careful management of social media.…

    • 933 Words
    • 4 Pages
    Improved Essays