Smithville Area Aging Office Case Study

Superior Essays
The Smithville Area Aging Office is in a state of emergency. The agency has refused to deliver services to Gay/Lesbian/Bisexual/Transgender people, and now there’s a pending legal class action suit filed against the agency, its staff and its Board of Directors. Its federal and state funding has been frozen and the agency is forced to close since it solely relied on funding from federal and state to operate its services. The executive board consists of mostly people who have some type of affiliation with the Christian faith, but Smithville Area Aging Office is not a faith-based organization, so when the agency refuses services to Gay/Lesbian/Bisexual/Transgender people, the organization discriminated against them as well as creating a situation …show more content…
160). The Smithville Area Aging Office is an organization because it fits into the definition. Smithville is a “social entities because it is made up with people, with all their strengths and failings” (Kirst- Ashman, 2011 p. 160). Smithville Area Aging Agency has five department managers over the different social service units. There is only one social worker, but the rest of the employees have degrees in Criminal Justice, History, Psychology, Sociology, couple of employees with Social Work degrees and the rest have degrees in a wide range of fields. It is goal directed because the main goal of this organization is to provide services for all elderly citizens in Smithville. This agency is designed as deliberately structured and coordinated activity system, because the “activity systems are a cluster of work activities performed by designated unit or department within the organization”, and the Aging Agency has five different department management and a Board of Directors (Kirst- Ashman, 2011 p. 161). Lastly, this agency is linked to the external environment because if the Smithville Area Aging Agency can’t provide the services that the client needs, the organization refers them to the Weaverville Social Service …show more content…
228). In the Smithville Area Aging Agency, it operates on a formal structure which is “how management thinks the organization should be run” (Kirst- Ashman, 2011 p. 228). When the executive board decides not to offer services to the Gay/Lesbian/Bisexual/Transgender people in Smithville and fires a social worker who used to work there, simply because she continues to provide services to homosexual clients is an example of formal structure. Smithville Area Aging Office is a bureaucracy. Bureaucracy is an “administrative structure with well-defined offices or functions and hierarchical relationships among the function” (Kirst- Ashman, 2011 p. 166). The chain of command in the Smithville Area Aging Agency are the executive board makes all the executive decisions and relay those decisions to the five department managers. The department managers have specific number of staff members working under them in order to achieve the goal of the agency, that “number of subordinates a supervisor has” is called Span of Control (Human Research Management,

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