Northouse (2016) states that for each of the level of development, there is a specific leadership style the leader should use. If the followers are at the first level of development (D1), the leader should use a high-directive and low supportive leadership style (S1, directing). If followers are at the second development level, D2, and more advanced, the leader can use the a high-directive and high-supportive leadership style (S2, coaching). Effective leadership occurs when the leader can diagnose the development levels of followers and uses the leadership style that best fits the …show more content…
Emotional intelligence is the “ability to understand emotions and manage relationships effectively” (Uhl-Bien et al, 2014, p. 76) through four key elements: self-awareness (know your strengths and weaknesses), self-management (self-regulation), social awareness (or empathy), and relationship management (rapport with others). The more leaders manage each of these areas, the higher their emotional intelligence. During an interview, Daniel Goleman, an American psychologist who helped to popularize emotional intelligence, said, “The level of a leader’s emotional intelligence affects organizational performance” (Goleman, 2008). This resulted in retention of high-quality employees and overall