The service organization that I received training by was the Holiday Inn; I was hired to work at the front desk. I have worked in a couple different service jobs, but this particular one required training that I had never experienced before. After I got hired I had to complete various training exercises: video demonstrations, role plays, housekeeping duties, computer program test, tour of the building, and phone conversations. I had to pass each exercise in order to be on the schedule. There were aspects of the training that I found enjoyable and helpful, yet some were difficult and incomplete.
Overview
The Holiday Inn is on of the brands that make up IHG (InterContinental Hotels Group). According to IHG (2016), “IHG has more guest rooms than any other hotel company in the world. Our relentless focus on delivering …show more content…
I had a hard time understanding these concepts; I think if more time was spent on the explanation it would have helped. Stacks (2007) states, “The most significant way to generate more money through your front-desk staff is a good working knowledge of yield- and revenue-management concepts.” (Stacks, 2007, p.18). I think by explaining these concepts employees can better sell rooms and bring in revenue. Personally, I felt that they didn’t touch base on this concept and I was left in the dark. I has to learn as I went and ask questions when I didn’t know. However, I think they could save some time by explaining these concepts while training that way employees go in with the knowledge. Stacks (2007) also states, “A revenue or yield strategy should always be in forced at the front desk in relation to the revenue and occupancy goals of the hotel. Front desk staff should be empowered to yield rate during low demand periods to build and maintain revenue per available room.” (Stacks, 2007, p.18). By implementing explanation of the concepts and revenue or yield strategies they could solve this
Overview
The Holiday Inn is on of the brands that make up IHG (InterContinental Hotels Group). According to IHG (2016), “IHG has more guest rooms than any other hotel company in the world. Our relentless focus on delivering …show more content…
I had a hard time understanding these concepts; I think if more time was spent on the explanation it would have helped. Stacks (2007) states, “The most significant way to generate more money through your front-desk staff is a good working knowledge of yield- and revenue-management concepts.” (Stacks, 2007, p.18). I think by explaining these concepts employees can better sell rooms and bring in revenue. Personally, I felt that they didn’t touch base on this concept and I was left in the dark. I has to learn as I went and ask questions when I didn’t know. However, I think they could save some time by explaining these concepts while training that way employees go in with the knowledge. Stacks (2007) also states, “A revenue or yield strategy should always be in forced at the front desk in relation to the revenue and occupancy goals of the hotel. Front desk staff should be empowered to yield rate during low demand periods to build and maintain revenue per available room.” (Stacks, 2007, p.18). By implementing explanation of the concepts and revenue or yield strategies they could solve this