2.4.4 Guest Policies and procedures
Policies and procedures are enforced to keep high level service quality and standards that ensure the safety and wellbeing of all guest and employees. These were developed in house with guidance from industry groups. Seaside guest polices covers cancellations, refunds, No-Shows, rates, Check-in and Check-out and the Pet Friendly Policy. Refer to appendix 11.2 for policy details.
2.4.5 Quality control:
Service and cleanliness quality will be monitored through the use of daily checklist that details room preparations such as how to make the beds, fold the end of toilet roll paper rolls into triangles, towel locations and after service room cleaning such as changing bed sheets, restocking tea and coffees etc. This will ensure that the same process is followed to deliver consistent high quality service. …show more content…
Bed & Breakfast and Farmstay NSW & ACT is an independent Australian state based organisation for hosted accommodation owners. 3 Market Analysis
3.1 Market research
Market research was conducted via the Internet by acquiring visitor information to the Manly area, Bed and Breakfast accommodation industry market reports, and statistics and competitor information. This enabled the development of the business objectives and contributed towards the selection of channels to target the chosen demographics and financial forecasts.
3.2 Market targets
High and low seasons will have a significant impact on the monthly earnings. As Seaside builds its market position during the first year, high season revenues will offset low season losses with an average monthly occupancy of 22 nights and low season revenues will be enough to break even.
3.3 Environmental/industry analysis
3.3.1 Bed and Breakfast Accommodation
Policies and procedures are enforced to keep high level service quality and standards that ensure the safety and wellbeing of all guest and employees. These were developed in house with guidance from industry groups. Seaside guest polices covers cancellations, refunds, No-Shows, rates, Check-in and Check-out and the Pet Friendly Policy. Refer to appendix 11.2 for policy details.
2.4.5 Quality control:
Service and cleanliness quality will be monitored through the use of daily checklist that details room preparations such as how to make the beds, fold the end of toilet roll paper rolls into triangles, towel locations and after service room cleaning such as changing bed sheets, restocking tea and coffees etc. This will ensure that the same process is followed to deliver consistent high quality service. …show more content…
Bed & Breakfast and Farmstay NSW & ACT is an independent Australian state based organisation for hosted accommodation owners. 3 Market Analysis
3.1 Market research
Market research was conducted via the Internet by acquiring visitor information to the Manly area, Bed and Breakfast accommodation industry market reports, and statistics and competitor information. This enabled the development of the business objectives and contributed towards the selection of channels to target the chosen demographics and financial forecasts.
3.2 Market targets
High and low seasons will have a significant impact on the monthly earnings. As Seaside builds its market position during the first year, high season revenues will offset low season losses with an average monthly occupancy of 22 nights and low season revenues will be enough to break even.
3.3 Environmental/industry analysis
3.3.1 Bed and Breakfast Accommodation