There are clear power differences between people. C.O.N.T.R.O.L. talk can be either be defined and explained as “light” or “heavy”. Light C.O.N.T.R.O.L involves agreement compromising since one has less power and wants or needs something from the other. Some tactics include negative self-feelings and expertise. On the opposing end, heavy C.O.N.T.R.O.L is compliance withdrawal, when people send “you” messages, commands, and judgements. It is a way of attacking the other and proving that you are right (Kehoe, 2013 pp.127-143). With sarcasm, Alex tells Sam “it’s all about you” (Case study, 2016, line 34) as well as “you always have some kind of excuse” (Case study, 2016, line 38). Here, Alex is venting, using ridicule and exaggerating the scenario because no one ever “always” does something. Alex is trying to blame Sam for personal bad …show more content…
The “D” represents description and the validity of information people use. Then, I-messages are used to tell ones own feelings in first person. “But I told you I was sorry about that” says Alex with remorse (Case study, 2016, line 36). I- messages are followed by Asking Questions to gain a greater perspective of the other ones story. On line 38, Alex asks with sadness and frustration to Sam “is that why you don 't want to make love?” when there was mention of cheating while up north (Case study, 2016). Showing empathy is derived from Listening Actively and that seemed to be evident only when Alex and Sam’s relationship was on good terms. Next is Open Acknowledgement and at this point, exhibiting thoughtfulness can make the “other” feel like what they are saying matters. Sam did not directly say “I was upset” but instead said, “When I learned about your little trips, I just couldn 't deal with it.” (Kehoe, 2016, line 44). Genuine Support is giving sincere feedback. Once the encouragement is present, Understanding First and suspending judgement should be the instance until every detail is figured out. Emotional Self-Management mainly is recognizing your feelings and having the ability to control them (Kehoe, 2016, pp.209-234).
Abraham Maslow is well known for his model of Hierarchy of Needs to explain why people talk. At the top of his triangular diagram is self-actualization