Introduction
Throughout the past few weeks, communication in a fast food workplace was recorded and analysed. This report will summarise the experiences had and reflect on the interactions between multiple types of customers, co-workers and myself that occurred over the past work shifts.
Summary
These interactions all occurred in a fast food restaurant in the middle of a food court in a local shopping centre and usually only last up to 5 minutes when dealing with customers. Over the course of two 8-hour shifts on alternating weekends I came into contact with many different groups of people ranging in gender and age in my workplace, mainly my co-workers, different types of customers and my boss or manager. These shifts consisted on both serving customers, and a range of cleaning jobs both in the dining room and back in the staff only kitchen area.
Reflection
Boss/Manager
When interacting with the boss of the restaurant at which I am currently employed it was …show more content…
When compared to the type of communication used with the boss and manager, interactions with co-workers are the quite different. Although still using polite vocabulary, working with my co-workers uses a completely relaxed, informal form of communication, such as random jokes.
It was also learnt that I was in a constant state of communication with my co-workers compared to that of my boss or manager, as they weren’t preoccupied with phone calls and paper work. Overall, through communicating with jokes and relaxed, everyday conversations the interactions between my many different co-workers and myself, creates a more relaxed and comfortable atmosphere. As most of my co-workers are also my friends, it was easier to get along and communicate with them compared to by boss. These interactions usually last either half of or an entire
Throughout the past few weeks, communication in a fast food workplace was recorded and analysed. This report will summarise the experiences had and reflect on the interactions between multiple types of customers, co-workers and myself that occurred over the past work shifts.
Summary
These interactions all occurred in a fast food restaurant in the middle of a food court in a local shopping centre and usually only last up to 5 minutes when dealing with customers. Over the course of two 8-hour shifts on alternating weekends I came into contact with many different groups of people ranging in gender and age in my workplace, mainly my co-workers, different types of customers and my boss or manager. These shifts consisted on both serving customers, and a range of cleaning jobs both in the dining room and back in the staff only kitchen area.
Reflection
Boss/Manager
When interacting with the boss of the restaurant at which I am currently employed it was …show more content…
When compared to the type of communication used with the boss and manager, interactions with co-workers are the quite different. Although still using polite vocabulary, working with my co-workers uses a completely relaxed, informal form of communication, such as random jokes.
It was also learnt that I was in a constant state of communication with my co-workers compared to that of my boss or manager, as they weren’t preoccupied with phone calls and paper work. Overall, through communicating with jokes and relaxed, everyday conversations the interactions between my many different co-workers and myself, creates a more relaxed and comfortable atmosphere. As most of my co-workers are also my friends, it was easier to get along and communicate with them compared to by boss. These interactions usually last either half of or an entire