The Regency Grand Hotel Essay

4670 Words Feb 11th, 2013 19 Pages
| The Regency Grand Hotel | A Case of Employee Empowerment | |

Table of Contents Executive Summary 3 Problem Statement 5 Situation Analysis 5 Introduction 5 Organizational Behavior Symptoms & Issues 6 STEP Analysis 7 SWOT Analysis 8 Organizational Behavior Analysis 10 External Analysis 14 Assumptions 14 Implications 14 Alternatives 16 1. 16 2. 18 3. 19 4. 20 Recommendation 21 Action and Implementation 22 Contingency plan 23 Exhibits 24 Exhibit 1 24 Exhibit 2 24 Exhibit 4 25 Sources 25

Executive Summary Recently purchased by a large American hotel chain, the Regency Grand hotel, located in Bangkok Thailand, is an example of prestige, with a 5-star rating. For the past 15
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Sandra Chakri, the Senior Vice President of Human Resources for the large American hotel chain’s Asia-Pacific region, has been tasked with coming up with a recommendation in order to address the organizational behavior problems that have arisen. She is to submit her plan to the hotel chains senior management team as soon as possible.
Organizational Behavior Symptoms & Issues * Employee morale and Job satisfaction are suffering * Absenteeism is on the rise. * Employee turnover rates are at a record high. * Increased stress levels. * Employees are unmotivated. * Employees lack independent decision making skills; lacking empowerment. * Employees are requesting advice more frequently on making decisions. * Employees are unable to distinguish between decisions that they are responsible to make, and decisions that management is responsible to make. * Employees lack confidence in their decision making skills. * Poor communication between management and employees. * Employees are not entirely aware of what is expected of them. * Employee’s decisions are often overturned by their supervisors. * The new power structure was never clearly outlined. This has led to confusion and uncertainty about the roles and responsibility of employees. * Management failed to seek out employees opinions on how they should be managed. * Management failed to include employees in overall

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