The Reflection Of Information Technology In The Workplace

1182 Words 5 Pages
Information technology is a rapidly growing industry, providing an integral role in todays faced paced work environment. I learned much more from our guest speakers than I expected from our surprisingly brief interactions. I was interested in how the speakers interacted with customers and clients, how they dealt with management in the workplace, managing personal life and work life, general responsibilities on the job, and arguably the most important – landing a job that they enjoy. Dealing with customers was always something I personally felt would be the most difficult part of the IT process. Brady telling the class that “for the most part clients are pretty chill, if you are nice to them they’ll probably be nice to you” was probably the …show more content…
All of the information that the speakers presented us was pretty much what I’ve already kind of run into, that it just comes down to the personality of management, you can get a boss who is very intense and micromanages, or a boss who believes that you can do the work and lets you handle it. Having Brady speak let us see both sides of that spectrum, as he said that he had a manager who he believes was the best manager ever, as she took your individual skillsets and applied them towards each individual task at hand and a manager who micromanaged every interaction he had with a customer and client by scouring each ticket that was closed. It does look like there has to be equal effort given by both sides, in that the employee has to show drive and initiative before a manager could fully trust them to perform the work on their …show more content…
Prior to Brady coming in to speak I had never seen or heard of SCCM or the Microsoft System Center that they use to manage tickets and ascertain what problems need fixing in the workplace. SCCM helps deploy operating systems, software applications, and software updates, as well as inventory hardware and software and do remote administration of computers (Bruzzese). The ticket system is a term I had heard thrown around by professors and students, but what it was remained a mystery. Brady described the ticket system as something that you live and die by in helpdesk IT; it allows you to manage multiple customers and clients without becoming too overwhelmed and metrics are determined by how many tickets you took versus how many were closed and advancement is generally determined by closure rate and speed. SCCM is something that would be nice to get some hands on time with, just to get a feel for how it works before entering the workforce as it appears to be so common amongst different

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