The Queens Borough Public Library: Business Analysis

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The Queens Borough Public Library (also known as Queens Library) is one of the three library systems operating in New York City. The library has 62 locations all across Queens. Volunteering at the library for the past two summers has allowed me to further understand how Queens Library operates. I have always been curious about how the library system is able to be interconnected with all 62 branches. As a kid, I always wondered how they were able to keep track of everything. I could return and borrow books from any branch used to amaze me. Historically, Queens Library as an organization evolved over time. As a result of change through time, the library provides residents of Queens with an efficient system that caters to their needs.
In 1858,
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The types of employees at Queens Library include full time workers, custodians, full time librarians, managers, computer technicians, part time workers, tutors, volunteers and so forth. The Queens Library impacts nearly every age group and resident of Queens. Around 11.2 million people attend a branch of the Queens Library, which also had more than 15.7 million items circulated in the 2014 fiscal year (“Facts”, 2014). They provide free educational, literary, cultural and informational programs for all age groups, such as after school programs, job training, GED classes, ESOL classes, health and fitness programs and etc. They also provided multilingual books and services. In addition to these services, they also give customers free access to computers and allow printing up to 20 pages per day. Queens Library is also the first library in the United States to provide Universal …show more content…
Queens Library has made some of their branches more efficient by having patrons’ self-checkout to borrow and return their books. Before these self-checkout machines, workers at the front desk would check out the books for you. In 37 out of the 65 branches a person has the option to return library materials 24/7. There is a kiosk outside the library that allows you to return your borrowed

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