The Pros And Cons Of Total Quality Management
Precepts of Quality Improvement
•. Quality leadership must begin with top management.
•. The most important aspect of quality is identifying the activities within the organization that affect quality.
•. Written procedure is one of the necessary communication media by which the management functions of directing and controlling are exercised.
•. One of the most critical activities in quality improvement is preparing a clear, concise description of the services to be acquired.
•. The cost, time, and effort devoted to evaluating and selecting suppliers must be commensurate with the importance of the goods and services to be procured.
•. Quality audits must determine the adequacy of, and compliance with, established policies, procedures, instructions, specifications, codes, standard and contractual requirements. Quality audits must also assess the effectiveness of their …show more content…
Ownership. A key strategy in empowering employees is to allow them ownership of tasking, project, or division. Ownership implies trust and requires a delegation of authority commensurate with the responsibility of the task. Ownership can also be granted to a team. Ownership also demands that the final resolution of the tasking be in the hands of the owner.
II. Value all contributions. Whether or not we appreciate them, it is important to enhance self-esteem of the contributor to accept their contribution and evaluate it.
III. Every one has a value. If they didn’t why would they be employed?
Treat everyone with respect.
IV. Teams must own problems. Teams are a waste of time if management vetoes or substantially changes their recommendation. If management is unable to trust the recommendations that come from the team, then management fear rules, and will spiral to lower and lower productivity.
V. Delegate authority to the lowest possible organizational level.
Constantly ask: why should I do this? If you have hired competent people, let them do there job. No one knows about the job than the person directly involved with it.