Where the two sectors differ is with their use of technology. IT systems have revolutionized financial services, and as a result, the banking industry has saved billions of dollars while offering consumers numerous conveniences. Beyond ATMs, consumers have been able to pay bills and make purchases online and via mobile devices.
Many in the healthcare sector are advocating for more robust IT solutions. As the Affordable Care Act continues to transform the industry by rewarding providers for positive outcomes, effective self-service tools and services are also needed.
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More consumers are demanding electronic access to their healthcare data, but this demand can only be met when security issues have been met.
Practice Management Software VS Banking CRM
In healthcare, one of the most common IT solutions used by providers is practice management (PM) software. These systems run the business side of healthcare and do everything from schedule and bill patients to generate monthly reports. Picking a robust PM solution is crucial for small- and medium-sized practices trying to stay afloat.
Though different vendors offer different packages and features, many physicians have the same complaints about most of the practice management solutions.
• Lack of integration between varying systems.
• Usability issues. It’s hard to please your end users when no end user was asked to be part of the testing phase. Far too many PM solutions were designed only to pass an audit – never with doctors in