Managers have a new level of responsibility when it comes to creating a proactive, diverse culture within their team. This is something I would stress to Rita as she moves forward, not only in her evaluation process, but interactions with the team as a whole. I would suggest that Rita spend time with each of her employees, work side by side with them and most importantly, listen to them, just don’t “hear” them.
By spending time with her employees, Rita can learn more about them on a personal level, helping her understand what makes them “tick” and what their thoughts are. Creating a diverse workfors that coherently achives the goals set for them is not an easy task, managers need to understand the challenges up front in order to proactively address them. Maintaining a safe, diverse work environment is everyone’s responsibility, but it’s up to the manager to proactively and positively support this. This is the most important advice I would give