Sensitivity
Each team member is guilty of poor communication, not only across the other departments within the hybrid team, but also within their own team. Employees struggle to communicate issues with their other team members and managers, manager struggle to communicate with their team, and the managers in each department struggle to communicate with each other. The persons most responsible for this issue would have to be management, these managers have worked with each other for years and have amazing experience in this field. There is no reason they should not be able to align with one another and come to an agreement about how fraud should be handled and what action should be taken to combat the current fraud increase. The main assumption …show more content…
If this team is not able to do something about the fraud percentage to sales, they will risk losing merchant accounts and run into legal issues across the board. Although this is known by all, it has yet to produce a common goal. Instead this shared reality has caused panic and further disconnect through the whole organization.
The individuals involved in this hybrid team were good communicators within their own departments. Some employees worked at the same company for years and have been able to successfully communicate at one point or another. Many of the members were chosen from their department for the cross functioning team because of their success and ability to communicate their point of view. The communication issue is not necessarily derived from being poor communicators in general but seems to derive from a need to control/own the responsibility of fraud, along with poor direction and communication from up the …show more content…
This book offers a lot of insight and there are a few different ways to learn the information through trainings provided by consulting firms and/or HR. This book explains how to stay “Above the Line” when communicating at work and in a personal environment. The principles are based on the movie “Wizards of OZ”, teaching a specific lesson, “’Don’t get stuck on the yellow brick road; don’t blame others for your circumstances; don’t wait for wizards to wave their magic wands; and never expect all your problems to disappear”. Roger Connor s, Tom Smith and Craig Hickman (2009). The three parts of these books explain how to better yourself in order to better your organization. More of the simpler skills/principles such as the ability to work with others could come with time and personal development, but it really needs to be encouraged by our management who is currently struggling
Each team member is guilty of poor communication, not only across the other departments within the hybrid team, but also within their own team. Employees struggle to communicate issues with their other team members and managers, manager struggle to communicate with their team, and the managers in each department struggle to communicate with each other. The persons most responsible for this issue would have to be management, these managers have worked with each other for years and have amazing experience in this field. There is no reason they should not be able to align with one another and come to an agreement about how fraud should be handled and what action should be taken to combat the current fraud increase. The main assumption …show more content…
If this team is not able to do something about the fraud percentage to sales, they will risk losing merchant accounts and run into legal issues across the board. Although this is known by all, it has yet to produce a common goal. Instead this shared reality has caused panic and further disconnect through the whole organization.
The individuals involved in this hybrid team were good communicators within their own departments. Some employees worked at the same company for years and have been able to successfully communicate at one point or another. Many of the members were chosen from their department for the cross functioning team because of their success and ability to communicate their point of view. The communication issue is not necessarily derived from being poor communicators in general but seems to derive from a need to control/own the responsibility of fraud, along with poor direction and communication from up the …show more content…
This book offers a lot of insight and there are a few different ways to learn the information through trainings provided by consulting firms and/or HR. This book explains how to stay “Above the Line” when communicating at work and in a personal environment. The principles are based on the movie “Wizards of OZ”, teaching a specific lesson, “’Don’t get stuck on the yellow brick road; don’t blame others for your circumstances; don’t wait for wizards to wave their magic wands; and never expect all your problems to disappear”. Roger Connor s, Tom Smith and Craig Hickman (2009). The three parts of these books explain how to better yourself in order to better your organization. More of the simpler skills/principles such as the ability to work with others could come with time and personal development, but it really needs to be encouraged by our management who is currently struggling