Pfeffer (1995), the key to achieve sustainable competitive advantages through effective management of people is to seeing workforce (people) as the strategic advantages instead of replacing them. In others words, it refer to talent management that organizations need to acquire and retain essential talent and to engage employees (Hughes and Rog, 2008).
The hospitality industry is well known for its high staff turnover rates due to the highly labor-intensive nature and poor work-life balance (Hughes and Rog, 2008; Deery, 2008). Hospitality organizations that can successfully attract and retain employees, they achieve the sustainable competitive advantages over its competitors.
The Peninsula Hong Kong has done pretty well in talent management, …show more content…
Customers actively immerse themselves in the life of secret agent by taking the role, James Bond, so that they engage with acting as a virtual character in setting during stay in hotel (Escapism) (The Peninsula Hotels, 2015c). Customers passively immerse themselves in the innovative and relaxing interior design of gusest rooms (Esthetics) (The Peninsula Hotels, 2015a). The Bar offers jazz recital play by painst Bill Wesley and customers passively absorb the performance (Entertainment) (The Peninsula Hotels, 2015d).
In short, The Peninsula Hong Kong develops the image of caring employeer through assisting their staff to maintain good work-life balance, providing clear career path and offering emloyee developmet. Moreover it stages personalized memorable experiences that adding value to customers by medley includes 3‘P’s and the 4 realms of experience. In result, The Peninsula Hong Kong achieves sustainable competitive advantages through effective talent mangement and provides personal and memorable experience to customers.
To conclude, both Mandarin Oriental Hong Kong and The Peninsula Hong Kong are able to develop the sustainable competitive advantages and add value to csutomers, employees and itself by understanding the changing needs of customers, adapting the uncertain industry and responding to the changing customers and
The hospitality industry is well known for its high staff turnover rates due to the highly labor-intensive nature and poor work-life balance (Hughes and Rog, 2008; Deery, 2008). Hospitality organizations that can successfully attract and retain employees, they achieve the sustainable competitive advantages over its competitors.
The Peninsula Hong Kong has done pretty well in talent management, …show more content…
Customers actively immerse themselves in the life of secret agent by taking the role, James Bond, so that they engage with acting as a virtual character in setting during stay in hotel (Escapism) (The Peninsula Hotels, 2015c). Customers passively immerse themselves in the innovative and relaxing interior design of gusest rooms (Esthetics) (The Peninsula Hotels, 2015a). The Bar offers jazz recital play by painst Bill Wesley and customers passively absorb the performance (Entertainment) (The Peninsula Hotels, 2015d).
In short, The Peninsula Hong Kong develops the image of caring employeer through assisting their staff to maintain good work-life balance, providing clear career path and offering emloyee developmet. Moreover it stages personalized memorable experiences that adding value to customers by medley includes 3‘P’s and the 4 realms of experience. In result, The Peninsula Hong Kong achieves sustainable competitive advantages through effective talent mangement and provides personal and memorable experience to customers.
To conclude, both Mandarin Oriental Hong Kong and The Peninsula Hong Kong are able to develop the sustainable competitive advantages and add value to csutomers, employees and itself by understanding the changing needs of customers, adapting the uncertain industry and responding to the changing customers and