Just the “Tip” of the Iceberg
Specific Purpose Statement: To persuade my audience that tipping in the hospitality industry should be banned and instead offer a living wage to its employees
Central Idea: Because tipping is an undemocratic social norm we will discuss the history behind tipping, the minimum wage for tipped employees and its effects examine the correlation between different factors that influence tip sizes, and how we can remedy these maladies
INTRODUCTION
At some point in everyone’s life, we’ve had been faced with the mind-boggling question of how much to tip at the end meal? 10%? 15%? 20%? Ideally, this shouldn’t even be a question. I should be zero. What? Why would anyone suggest such a thing?
According to Ashten Sims in a class survey on social norms, she found that 54% of this class would …show more content…
In theory, tipping is used to reward good to excellent service.
A. Therefore a waiter that lives in the green or blue states on the map, it is in their best interest to provide the good service, right? Wrong!
B. A Cornell University meta-Study, Restaurant Tipping and Service Quality: A Tenuous Relationship by Michael Lynn published on February 2001 found that there was a very weak relationship between tipping and service quality. Customers with great service tip on average 1% more than customers who receive poor service.
C. This study challenges many arguments like this one that argue to keep the tipping system alive.
II. Usually the ugly truth is that percentage of tipping is not affected by factors the waiter can control, like good service but is due the factors are completely out their control, random.
A. A Meta-Analysis conducted by Michael Lynn published in 2000, Beyond gratitude and gratuity: A meta-analytic review of the predictors of restaurant tipping found that the best predictor of tip amounts
Specific Purpose Statement: To persuade my audience that tipping in the hospitality industry should be banned and instead offer a living wage to its employees
Central Idea: Because tipping is an undemocratic social norm we will discuss the history behind tipping, the minimum wage for tipped employees and its effects examine the correlation between different factors that influence tip sizes, and how we can remedy these maladies
INTRODUCTION
At some point in everyone’s life, we’ve had been faced with the mind-boggling question of how much to tip at the end meal? 10%? 15%? 20%? Ideally, this shouldn’t even be a question. I should be zero. What? Why would anyone suggest such a thing?
According to Ashten Sims in a class survey on social norms, she found that 54% of this class would …show more content…
In theory, tipping is used to reward good to excellent service.
A. Therefore a waiter that lives in the green or blue states on the map, it is in their best interest to provide the good service, right? Wrong!
B. A Cornell University meta-Study, Restaurant Tipping and Service Quality: A Tenuous Relationship by Michael Lynn published on February 2001 found that there was a very weak relationship between tipping and service quality. Customers with great service tip on average 1% more than customers who receive poor service.
C. This study challenges many arguments like this one that argue to keep the tipping system alive.
II. Usually the ugly truth is that percentage of tipping is not affected by factors the waiter can control, like good service but is due the factors are completely out their control, random.
A. A Meta-Analysis conducted by Michael Lynn published in 2000, Beyond gratitude and gratuity: A meta-analytic review of the predictors of restaurant tipping found that the best predictor of tip amounts