Depending on this model, advertising has some advantages. To begin with, the biggest …show more content…
The conviction of public relations comes from credibility, because instead of manipulating customers’ opinions by visual images, public relations improve customers’ credibility by managing communication among public relations campaigns (Kent and Taylor, 2002). According to those public relations campaigns, companies convict their brand value and create a good communication with their customers, thus, customers have a good impression on the company and they use word-of-mouth to convict their friends as well. For example, Apple launches their new product not only depending on advertisements, but using public relations as an effective way to convince their customer to buy their latest product. Apple opens chat rooms online in order to enable users to share their using experience and the employees of Apple will give the knowledge about the latest product as well, because this positive communication, Apple persuades their brand value and creates the credibility of their products. What’s more, public relations can enable companies to gain more preferences comparing with their competitor by getting more acceptances from public. Since, public relations has variety of communication methods, for example, organising public relations activities, sponsoring special events, according to those ways, customers gain more knowledge about the company and get more emotional value than other brands, thus, company gains more preferences by getting the acceptances (Moore and Canfield, 1977). Even, because of customer’ preference, some PR companies state that public relations is a communication tool which can replace the function of traditional communication tools, such as advertising (Holmes,