In one of the American airlines, a female passenger did not get sandwiches on her flight, instead of asking politely why she had not, she started shouting and hurling insults. She went further and punched the flight attendant. Amazingly, the other passengers were not perturbed; they just stared at the ordeal until another flight attendant intervened. Such a happening is not an isolated case; in fact, it is the depiction of the modern American society where a courteous inquiry is substituted with rudeness. It seems that there is an epidemic of rudeness and incivility that has eroded the national morals that defined the Great America. ‘Have a nice day ', ‘travel safely ', ‘I am sorry, but would you mind…. ' and other phrases that depicted
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Pam Jenkins, the president of Powell Tate, a public affairs firm, stated that rudeness was becoming a normal behavior (par. 4). Raising the new generations in this environment implies that the American society will lack morality and consequently heinous crimes will increase. It may seem a small issue, but rudeness has negative implications. For example, Michael Sliter, Katherine Sliter, and Steve Jex specialists in the organizational psychology carried out a study to find out the impact of rudeness on the banking sector; the results showed that it led to absenteeism of tellers and decreased the sales performance of the customers (121). Rudeness and lack of civility also cost the citizens a lot of money and time in court litigations that originate from the vise. There is thus the need for a social paradigm shift to restore the tradition of courtesy in the society. If the incivility is to be alleviated, there is need to implement a national policy on the public code of conduct that emphasizes incivility is being backward; this message can be clearly disseminated through the mainstream media and social media targeting …show more content…
Even though the legal system bars people from manners that may be considered disorderly and uncivil, Martin argues that trying to live by the provision of law and court battles has not worked (27). This necessitates an alternative that promoted cognitive behavioral change. The social support is based not on coercion, but on family, organizational, and school values that create an environment where rudeness is not treated as being ‘cool’ but condemned and reciprocated by a popular culture defined by etiquette. Each and every person belongs to a social unit; ethical processes upheld in the units influence the characters of the people within the systems. A study carried out by Michael Leiter from Acadia University and Arla Day and Debra Oore both from Saint Mary’s University in Canada showed that civility can be increased through measures that promote respect and engagement in the workplace (426). They added that issues about civility in workplaces and other public areas need interventions that have an enduring impact. Therefore, to achieve the enduring impact change needs to start at the very basic social unity of the society, the
Pam Jenkins, the president of Powell Tate, a public affairs firm, stated that rudeness was becoming a normal behavior (par. 4). Raising the new generations in this environment implies that the American society will lack morality and consequently heinous crimes will increase. It may seem a small issue, but rudeness has negative implications. For example, Michael Sliter, Katherine Sliter, and Steve Jex specialists in the organizational psychology carried out a study to find out the impact of rudeness on the banking sector; the results showed that it led to absenteeism of tellers and decreased the sales performance of the customers (121). Rudeness and lack of civility also cost the citizens a lot of money and time in court litigations that originate from the vise. There is thus the need for a social paradigm shift to restore the tradition of courtesy in the society. If the incivility is to be alleviated, there is need to implement a national policy on the public code of conduct that emphasizes incivility is being backward; this message can be clearly disseminated through the mainstream media and social media targeting …show more content…
Even though the legal system bars people from manners that may be considered disorderly and uncivil, Martin argues that trying to live by the provision of law and court battles has not worked (27). This necessitates an alternative that promoted cognitive behavioral change. The social support is based not on coercion, but on family, organizational, and school values that create an environment where rudeness is not treated as being ‘cool’ but condemned and reciprocated by a popular culture defined by etiquette. Each and every person belongs to a social unit; ethical processes upheld in the units influence the characters of the people within the systems. A study carried out by Michael Leiter from Acadia University and Arla Day and Debra Oore both from Saint Mary’s University in Canada showed that civility can be increased through measures that promote respect and engagement in the workplace (426). They added that issues about civility in workplaces and other public areas need interventions that have an enduring impact. Therefore, to achieve the enduring impact change needs to start at the very basic social unity of the society, the