The Key Skills That Are Important For The Business World Essay
Assertiveness is defined by Wikipedia as a form of behavior characterized by a confident declaration or affirmation of a statement without need of proof; this affirms the person 's rights or point of view without either aggressively threatening the rights of another (assuming a position of dominance) or submissively permitting another to ignore or deny one 's rights or point of view. .
Assertiveness this skill can be used: If an employee asks to make a switch with another employee and you are unable to confirm. So you finally decided that the switch cannot be made because of business demands. So you responded to the employee letting them know that the switch cannot be done. So the employee questions the decision being made. So to let the employee know that you are serious you speak more firmly with greater eye contact for affirming what was said.
Here is a website that offers how you can build those assertive skills.
Listening is defined by Wikipedia: is a broad term used to refer to complex affective, cognitive, and behavioral processes. Effective processes include the motivation to attend to others;…