I have added the links in as hyperlinks, if they do not work then the full URL is in the references.
Listening
This is defined as: “to give attention with the ear; attend closely for the purpose of hearing; give ear.” (Dictionary, 2016)
The key part of listening is part of transferring information. It is the latter part – even if someone says a piece of information clearly, if the receiving party is not listening then the message may not get across. I believe that listening not only includes the process of the sound going in the ear, but also the process where the brain digests the information and starts to understand it.
I started by thinking about the people around me. I find that generally at work people are good at listening: we know that …show more content…
A good resource for this is SkillsYouNeed (2011)
Assertiveness
Defined as “confidently aggressive or self-assured; positive: aggressive; dogmatic:” (Dictionary, 2016)
Although the description makes you think of someone who is angry, this is not what Assertiveness is: it’s to make sure to let your voice be heard. The main use for this in business is to reduce group think. When a group of people are together they may all start to think in the same way and make bad decisions. Being assertive means that these decisions are challenged. If a manager is surrounded by an assertive team who say when they think things are going wrong then
MindTools (2016) has some good resources for development here.
Negotiation
Negotiation is defined as: “mutual discussion and arrangement of the terms of a transaction or agreement:” (Dictionary , 2016)
This is a very useful business technique: much of what many business people and managers spend their time doing is balancing their own needs with those of others. For example I work on a project which uses the same engineer as another project. We have to negotiate who get’s
Listening
This is defined as: “to give attention with the ear; attend closely for the purpose of hearing; give ear.” (Dictionary, 2016)
The key part of listening is part of transferring information. It is the latter part – even if someone says a piece of information clearly, if the receiving party is not listening then the message may not get across. I believe that listening not only includes the process of the sound going in the ear, but also the process where the brain digests the information and starts to understand it.
I started by thinking about the people around me. I find that generally at work people are good at listening: we know that …show more content…
A good resource for this is SkillsYouNeed (2011)
Assertiveness
Defined as “confidently aggressive or self-assured; positive: aggressive; dogmatic:” (Dictionary, 2016)
Although the description makes you think of someone who is angry, this is not what Assertiveness is: it’s to make sure to let your voice be heard. The main use for this in business is to reduce group think. When a group of people are together they may all start to think in the same way and make bad decisions. Being assertive means that these decisions are challenged. If a manager is surrounded by an assertive team who say when they think things are going wrong then
MindTools (2016) has some good resources for development here.
Negotiation
Negotiation is defined as: “mutual discussion and arrangement of the terms of a transaction or agreement:” (Dictionary , 2016)
This is a very useful business technique: much of what many business people and managers spend their time doing is balancing their own needs with those of others. For example I work on a project which uses the same engineer as another project. We have to negotiate who get’s