Trust plays not only a pivotal role in building relationships in the workplace. I also believe it is the cornerstone to all successful human to human interactions. I like the fact that you can trust someone but still have diametrically opposed views about a particular subject. Let’s face it, we don’t always see eye to eye, especially when it comes to the workplace. However, it is imperative that while disagreeing on a particular subject a mutual level of trust is maintained. In this paper, I will explore the six principles all leaders must possess if they want to gain the trust of the people they are leading.
This brings me to the first principle that management authors, Levine and Crom detail in their exploration of trust for leadership …show more content…
This is part and parcel with your ability to deal openly with people. In sales, we are taught that the worst thing you can do during a presentation is to fabricate an answer to a question you are unsure of. In in the process of vetting the competition, if your answer is fact checked, it could expose you as incompetent or worse, a liar. “No” or “I don’t know but I’d be happy to find out” are two perfectly suitable answers in a business scenario. When I was a younger sales rep. I was always tempted to elaborate on questions I was not 100% certain of for fear of appearing “green”; little did I know that more often than not, you’re exposed and wind up truly looking like an …show more content…
Have you ever had a conversation with someone and while you are speaking you could tell they were more concerned with formulating their response than listening to what you were saying? This signals a person, leader or otherwise, that has not learned the ART of listening. “Effective listening is a great skill to have in the workplace. According to the University of Missouri people spend about 70 to 80 percent of our waking hours in some form of communication.” (Schatz 2015) Imagine if you are not actively listening, the majority of your daily communication is being wasted or at the very least, far less effective, than it could be if you truly engaged and listening. “By becoming a better listener you will get more out of each conversation as well as convey an attitude of respect to the speaker. This respect may also be returned to you when you it’s your turn to speak.” (Schatz
This brings me to the first principle that management authors, Levine and Crom detail in their exploration of trust for leadership …show more content…
This is part and parcel with your ability to deal openly with people. In sales, we are taught that the worst thing you can do during a presentation is to fabricate an answer to a question you are unsure of. In in the process of vetting the competition, if your answer is fact checked, it could expose you as incompetent or worse, a liar. “No” or “I don’t know but I’d be happy to find out” are two perfectly suitable answers in a business scenario. When I was a younger sales rep. I was always tempted to elaborate on questions I was not 100% certain of for fear of appearing “green”; little did I know that more often than not, you’re exposed and wind up truly looking like an …show more content…
Have you ever had a conversation with someone and while you are speaking you could tell they were more concerned with formulating their response than listening to what you were saying? This signals a person, leader or otherwise, that has not learned the ART of listening. “Effective listening is a great skill to have in the workplace. According to the University of Missouri people spend about 70 to 80 percent of our waking hours in some form of communication.” (Schatz 2015) Imagine if you are not actively listening, the majority of your daily communication is being wasted or at the very least, far less effective, than it could be if you truly engaged and listening. “By becoming a better listener you will get more out of each conversation as well as convey an attitude of respect to the speaker. This respect may also be returned to you when you it’s your turn to speak.” (Schatz