The Importance Of Sales Relationship

When I started my first corporate job at Capital One, I had so many concerns that I would not have any special value to offer the company. After a few months in the role, I became a mentor to our new hires and learned that I could have a voice in this corporate world. During monthly meetings with my mentees, I realized that majority of them were not able to identify and accurately monitor all of their performance metrics after training. I thought back to what my experience was like when I first started with the company and how I had to actively seek this vital knowledge as well. I realized there was a learning gap in the training program, and it was affecting how prepared new associates felt when transitioning into the sales role. I immediately …show more content…
Samantha had a strong understanding of all of the other foundations of the sales department, but still could not grasp the concept of monitoring her metrics. I was really curious why after an eight week training program Samantha was still confused about this foundation of being a sales associate. This conversation sparked my interest and I began to analyze the dilemma. After I answered all of her questions, we discussed our experiences through training and transitioning into the sales position. After recounting and analyzing the training program, it became clear that something important was being glazed over and we needed to revisit the …show more content…
I was motivated by my need to be a valuable employee; The following days, I used all of my free time to gather as much information as possible to solve this problem. I interviewed associates, the training staff, and a few members of the management staff on their feeling on the lack of training on tracking metrics. After I researched effective training methods used by other successful companies, I created a presentation with a complete outline with all of the information the training should cover. After having the presentation reviewed by a few members of the training staff, I was offered the opportunity to propose this change to the management team. The management staff decided to apply my changes to the training program and this has made a positive impact on our new