It is important to take care of our patients or customers with respect at all times because we will never know the amount of negative damage they can do to our practice or business. In this world we live in there are people that want to see businesses succseed and others only think of them selves which in the end can endure our job. For example: What plan can I come up with, so that way I don’t have to pay my expensive medical bill? Believe it or not some patient will do anything or cause trouble to your businesses bringing negative energy just to have their way in society. This is why it is important to have patient satisfaction surveys throughout the year, so our practice can get a better understanding on how to fix some issues patients are having during their visits at (CCC). As a practice manager I will be listing 8 patient satisfactions we are lacking in, making our results decline.
To my knowledge at (CCC) there has been different incident where staffs are lacking, when it comes to being professional and recently we have been working on fixing each issue. This time our focus is going to be on how well are taking care of our patients and are they satisfied with our customer service. First issue is communication, it can play a major role on how you talk to a customer or patient and it can …show more content…
Living in an area where there is a lot of homeless or solicitation around the building can cause people to not want to visit clinics. Luckily we are in an area where we don’t have to worry about those type of issue, yet sanitation is an issue every clinic and hospitals has to deal with it. No matter how hard we advise our staff to wash their hands or keep areas clean an infection seems to breakout, so it is our duty to have a list of requirements to look at before and after we close so that way when patients come to our clinic everything is
To my knowledge at (CCC) there has been different incident where staffs are lacking, when it comes to being professional and recently we have been working on fixing each issue. This time our focus is going to be on how well are taking care of our patients and are they satisfied with our customer service. First issue is communication, it can play a major role on how you talk to a customer or patient and it can …show more content…
Living in an area where there is a lot of homeless or solicitation around the building can cause people to not want to visit clinics. Luckily we are in an area where we don’t have to worry about those type of issue, yet sanitation is an issue every clinic and hospitals has to deal with it. No matter how hard we advise our staff to wash their hands or keep areas clean an infection seems to breakout, so it is our duty to have a list of requirements to look at before and after we close so that way when patients come to our clinic everything is