The purpose of this observation today at Starbucks at the slow period of 2PM is to determine how much crucial time between morning rush and evening rush is wasted by employees just standing around and conversing. We will impose the saying “if you lean, you can clean”. This will further determine if the request by upper management to seek out training is in fact necessary. I will be observing the cashier and the barista. The cashier’s name is Amy and the Barista’s name is Tanner.
I am observing the Starbucks on 1960 and Townsen Blvd. During this time, it is not relatively busy, but there are still customers coming up to the counter. It is a rainy evening so it is busier than a usual 2pm evening on a Wednesday. The cashier is polite and smiley, but she is working fast and not really paying attention to details. The barista is standing close by to quickly start new orders as they come in. When there isn’t a customer or a line, I notice they are standing at the counter talking about their social life and what they are going to do after work. They aren’t taking time to clean or …show more content…
I do not really see a situation where avoiding some kind of observation as an important part of needs assessment to be beneficial in the overall decision. An example of using participant observation in needs assessment would be most cases in the fast food industry as well as most service industries. However, I feel like things like secret shoppers keep a better tab on how well the participants are preforming. A secret shopper is a person who is very knowledgeable in the company that dresses like a usual client and asks and receives services from the customer like a normal customer would. This way the needs assessor is actively involved in the exchanging and conversation. I feel like when you can be more involved you can better assess the situation at
I am observing the Starbucks on 1960 and Townsen Blvd. During this time, it is not relatively busy, but there are still customers coming up to the counter. It is a rainy evening so it is busier than a usual 2pm evening on a Wednesday. The cashier is polite and smiley, but she is working fast and not really paying attention to details. The barista is standing close by to quickly start new orders as they come in. When there isn’t a customer or a line, I notice they are standing at the counter talking about their social life and what they are going to do after work. They aren’t taking time to clean or …show more content…
I do not really see a situation where avoiding some kind of observation as an important part of needs assessment to be beneficial in the overall decision. An example of using participant observation in needs assessment would be most cases in the fast food industry as well as most service industries. However, I feel like things like secret shoppers keep a better tab on how well the participants are preforming. A secret shopper is a person who is very knowledgeable in the company that dresses like a usual client and asks and receives services from the customer like a normal customer would. This way the needs assessor is actively involved in the exchanging and conversation. I feel like when you can be more involved you can better assess the situation at