Nonverbal Communication In Retail Essay

Working in retail, I see a lot of different people using all kinds of nonverbal communication; especially because I am a manager at Walmart. In just one day at work I see tremendous amounts of nonverbal cues. Cashiers waving their hands around to get a CSM’s (Customer Service Manager) attention, customers looking around viciously for a shorter line, people pointing which direction to go, and many more. One day I went there on my day off, specifically to people watch. Pulling into the parking lot, I already see a mother with her mouth open wide, probably yelling, and throwing her hands up to get her sons attention so that he comes along. I start walking up to the entrance, see the flood of people going in and out of the store. I walk along the crosswalk along with many …show more content…
I hear a loud beep, in which I am way too familiar with. It is coming from the handhelds that the CSM’s use. The handheld beeps when a cashier puts in a certain code on their register, the handheld tells us who it is, what register they are on, what they need, and more. Soon after the beep, I see CSM Lauren running towards register four. I look down at the register and see a cashier with a razor in a security box in her hand, in which she is viciously waving around. I’m distracted by the movements of her arms, until I hear Lauren’s name being called out. I look around and realize it is coming from register ten, because the cashier is standing away from her register with her arms crossed. Lauren puts up her index finger, issuing that she will be there momentarily. I wonder if that is what I look like when I am working. Running around everywhere picking up and giving out nonverbal cues. Having to look at the nonverbal and the surrounding situation to figure out what someone wants or needs, from a distance. I never really realized how many forms of nonverbal communication actually goes on in just one day at Walmart, or even just one