The Importance of Listening Skills in the Workplace Essay

1109 Words Nov 9th, 2012 5 Pages
Assessment Task:

Given that listening accounts for 45 per cent of time spent on communication (Eunson 2012:310), argue the importance of listening skills in the workplace. Your analysis should identify three specific listening behaviors and provide examples to demonstrate how these skills promote communication and understanding. Support your analysis with relevant communication theory and evidence from appropriate academic sources.

Listening skills play a significant role in evaluating communication capabilities in the workplace throughout the globe. It affects all kinds of interactions and becomes part of problem solving. Thought communication encounters, workers are able to learn why they trust or distrust each
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In fact, interruption during conversation affects the speaker in negative way, for instant, asking a question in the middle of presentation sometimes could affect the sort-term memory of the speaker. It means speaker might not know how to deal with the question and material which should be delivered if forgotten. Thus, remaining silent is one of fundamental skills to support good listening behaviors. In fact, appearing to listen appropriately has the significant benefit of making the other person feel respected, while giving others enough time to express a proper feedback. That could be beneficial method in a formal interview (Theobald & Cooper 2004). Thus, remain silent shows respectively of listening skills based on communication.

Effective questioning goes beyond listening skills and it has become an efficient method of communication. Effective questioning can be shown through personal and interpersonal communication, such as interviewing, delivering presentations, and sales (Eunson 2012). In addition, effective questioning is a powerful learning skill and becomes a monitor of co-worker behavior or performance during transaction or negotiation. In the world of negotiation, the efficiency of effective questioning systems has gradually become recognized. It is important to use questioning skills as part of communication to show people interest and evaluate audience understanding of the

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