Speaking individually with members of the family will contribute to interpreting what problems exist within the family unit (Collins, et al., 2013, p. 210). In the event of family distress, Collins, et al. (2013) explains that it is helpful “Describing the problem as something that affects everyone and needs to be changed sets the stage for the mutual work that lies ahead” (p. 211). After all family members have had the opportunity to offer a viewpoint of the problem, observation of individuals discussing the identified problem may allow family social workers to identify patterns of interaction and behavior that underlie the family’s need for services (Collins, et al., 2013, p. 211). Neutrality and risk management are important as well as approaching discussions from a position of interest and concern (Collins, et al., 2013, p. …show more content…
Satir (1967) explains that “Communication involves more than speaking with words and includes facial expressions, gestures, posture, proximity, and tone of voice” (as cited in Collins, et al., 2013, p. 220). Therefore, all behavior and speech can be translated as a type of communication (Collins, et al., 2013, p. 221). The communication process can be heavily influence by culture, thus social workers must be sensitive by background distinctions (Collins, et al., 2013, p. 224). Active listening promotes focus on individual and family patterns of speech and behavior (Collins, et al., 2013, p.