Leadership:
“You cannot lead if no one follows” – Doug Pflug
What led up to the situation?
On September 1st, 2013 I began my new role as a Communication Supervisor. As part of my self-initiated training I read a 140 page report entitled “Communications Centre Staff and Scheduling: A Review of Current Practises and Recommendations for Future Practise” that was prepared by the Guelph Police Service Research and Development Unit-March 2013. The document identified: poor morale, complaints of “poor treatment”, inconsistent supervisory decision making, rumours and lack of supervisor fairness as significant Communication Unit problems. One quote stood out that challenged me: “I am floored by how people are treated in here.”
I have lead and …show more content…
It is said that it’s easy to lead through good times but that true leadership is born out of adversity. I think that the situation described above is a good example of effective leadership during adverse conditions.
On October 25th, 2014 I attended the operational debrief hosted by Sergeant Elloway in support of my staff, which were in attendance. Although this was a regular day off for me, I felt that it was important for me to be there for my staff and answer any questions since I was the Communication Supervisor on the floor during this call.
What was the outcome?
I believe that my leadership greatly assisted the four Communications staff members in the execution of their duties while managing this call and supplemental call intake.
Stepping in to do supplemental tasks freed them up and allowed them to focus on the immediacy of the call and the e-mail of praise illustrated this.
I think the opportunity I offered for my 360 Leadership Scan improved my credibility with the staff, increased my unit specific overall knowledge and showed great leadership through my participation in this
“You cannot lead if no one follows” – Doug Pflug
What led up to the situation?
On September 1st, 2013 I began my new role as a Communication Supervisor. As part of my self-initiated training I read a 140 page report entitled “Communications Centre Staff and Scheduling: A Review of Current Practises and Recommendations for Future Practise” that was prepared by the Guelph Police Service Research and Development Unit-March 2013. The document identified: poor morale, complaints of “poor treatment”, inconsistent supervisory decision making, rumours and lack of supervisor fairness as significant Communication Unit problems. One quote stood out that challenged me: “I am floored by how people are treated in here.”
I have lead and …show more content…
It is said that it’s easy to lead through good times but that true leadership is born out of adversity. I think that the situation described above is a good example of effective leadership during adverse conditions.
On October 25th, 2014 I attended the operational debrief hosted by Sergeant Elloway in support of my staff, which were in attendance. Although this was a regular day off for me, I felt that it was important for me to be there for my staff and answer any questions since I was the Communication Supervisor on the floor during this call.
What was the outcome?
I believe that my leadership greatly assisted the four Communications staff members in the execution of their duties while managing this call and supplemental call intake.
Stepping in to do supplemental tasks freed them up and allowed them to focus on the immediacy of the call and the e-mail of praise illustrated this.
I think the opportunity I offered for my 360 Leadership Scan improved my credibility with the staff, increased my unit specific overall knowledge and showed great leadership through my participation in this