The Importance Of Effective Communication

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To be open-minded to an experience before encountering it allows for an incredibly eye-opening moment that leads to an enhancement in learning. Before entering into this environment, I had heard rumours that health care settings often embody very negative atmospheres that leave very little room for effective communication and teamwork. The first insight I had was one of enlightenment as I discovered that it actually happened to be an established team environment that was very positive and friendly. Upon observing each person in this setting, you could identify encouraging relationships where the nurses and doctors no matter their status, took the time to bounce ideas off of one another and share their own insights. Simpson et al., (2006) found …show more content…
During my experience, I encountered a man who in this paper has been referred to as Jeremy Renner, and was very new to this hospital and frequently expressed a lack of confidence in what he was doing (personal communication, October 31, 2015). Being from a different city, the hospitals have different methods, so in moving to a new location, expecting something new should be prominent in critical thinkers. Upon observing Jeremy, I had insight into the reaction of a client when their nurse conveys to them that they are unsure of how to use the equipment. It was a curious experience, as you could see a shift in the client’s behaviour, despite the amount of pain she was in. Roach (1992) described in the “Human Act of Caring” model that in order to demonstrate competence, the individual must display the necessary skills and judgment to have the ability to respond to their obligations. Roach also found that a person must be able to demonstrate confidence that often helps establish the honest and open interactions (as cited in Potter, Perry, Stockert & Hall, 2014, p. 266). In this moment, I learned the importance of displaying confidence in front of a client because without it, that trusting relationship could be infringed on. Displaying competence in any environment is important because it shows that you are confident in your ability and allows you to …show more content…
Another nurse who I observed that has been referred to as Scarlett in this paper, voiced her concerns on using computers for charting because she believed in took away from the nurse-patient interaction (personal communication, October 31, 2015). Scarlett has developed an exceptionally strong relationship with the client; she was very kind and continually reassessed to ensure she was properly taken care of. However, I did have an insight into how important effective communication is and how even stepping away to the computer for a moment can take away from that. There is a moment that drags on for an extensive amount of time where the interaction is impaired because the nurse has to face the computer rather than face the client. Duffy, Kharasch & Du (2010) stated that the room is the location where the interaction occurs and where the trusting nurse-patient relationship develops. They found that an important aspect of developing that trust is the face-to-face interaction where nurses can use their active listening skills to make the patient a priority and reduce all other distracting components. With the introduction of computerized documentation, this could potentially take away from the interaction because it has potential to distract the nurse, (p. 2). Duffy et al., (2010) concluded that while computerized documenting does

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