Dispute Resolution Case Study

1181 Words 5 Pages
The host/cashier position at Buffalo Wild Wings is a position that serves as a support for members in the FOH, the duties of the host/cashier depends on the shift in which they work and the number of personnel that are present at the time, however there are some duties that all host regardless of their shift need to perform. The opening duties of a host/cashier include making sure that the closing host and servers cleaned all booster sits, high chairs, customers tablets, tables/booths and that dining room was vacuumed. If the closing host or servers didn’t finish cleaning these items, the opening cashier will clean these items before the restaurant opens. Also because during the opening shift there is only one host, the host is in charge of …show more content…
Depending on the day the dining room might be divided anywhere from five or eight sections and it’s the duty of the opening host to assign each server a section. Some of the duties that both opening and closing hosts share are to check the restrooms every twenty minutes and clean them when needed restocking the restrooms, and cleaning the main entrance door every twenty minutes as well. Host also help bussing tables and delivering food to customers. The duties of closing the host are different than the duties of an opening host due to the number of team members presents. During closing/mid shift there are four hosts, two team members serve as cashiers, one as the hosts and the last team member is packaging deliveries and bringing them to the delivery area. The side work of closing hosts are mainly cleaning high touch areas, such as booster sits, tables and booths, and menus. Additionally closing hosts usually help in vacuuming the dining room and replacing ketchup and mustards bottles at tables and booths. Between the four team members rotate themselves to check and clean the bathroom every twenty …show more content…
If the two sections of the opening shift are full or there is a party that cannot be accommodated in any of the sections. The host will sit them on a “close” section and will tell the server that was next on the sitting rotation know that that table is for him. The host will try to keep this rotation especially as more servers arrive at the restaurant, however there are some exceptions to this rule. As explained earlier, when the restaurant is full, the host will try to sit the customer in the next available table, the other exception is when a guest requests to be sited on the section of a specific server. If the host is able to honor the request of the customer, the host will try to sit the customer with the server that the customer requested, and will write a small s under the name of the server, so that the server can be skipped in the

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