The Importance Of Computer Service

1924 Words 8 Pages
In academia, it is a given that an academic institution will be able to provide computer and printing access to the college’s body. These services are vital to both the student and the faculty, as computer laboratories are able to service high-volume traffic and provide relief to all users through multiple computers and allow for a number of tasks to be completed that normally can’t. Such tasks range from printing, to using specialized software such as NCLEX preparation or AutoCAD, to servicing individuals who may not have access to a computer or laptop at home. For me, I was once a student who utilized these services tremendously and was able to see how staff in a computer lab were able to service the student. Half a year ago, I obtained …show more content…
I use my experience as a student at Oakton from the fall semester of 2013 to the fall semester of 2015 to really gauge how service has changed over the years. I have seen how technology has evolved to make performance easier over the years, and at the same time, as a recipient of such services, I’m also able to see the pitfalls that existed then and now. As such, I have been able to create a SWOT analysis that is heavily reinforced by my understanding of service from both perspectives, as well as considering changes in academia and changes that have been effecting academic institutions here in Illinois. Academic institutions have a unique position in Illinois where there are anomalistic events occurring that separate Illinois from the rest of the country. I have seen how are policies in the lab have been adjusted to accommodate industry changes and the unique environment of public institutions in …show more content…
To note, Oakton has four different computer labs, in addition to cyber cafes spread around the school. Two of these labs are specialized in nursing and medicine, while another lab is designated for art students. The other remaining lab is the main one to the school and incredibly easy to find. As such, the school seems to be oversaturated with too many available computers at times. This leads to the problem that occurs after peak-hours, in which traffic in the second floor slows considerably compared to the other available labs in the school. This at times causes operations to go on standby for extended periods of time, as few students will be present during the evening. This will be emphasized as a threat

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