Setting up customers with online profiles was a nessacery step in allowing the customer to continue to interact with Office Depot products and sales even if we are not on site. When a customer becomes an Office Depot Rewards Member he or she is given a username and a passcode that is a unique identifier and allows them to receive discounts like ten percent back on all ink and paper purchases as well as keeps track of all your account activity like past purchase receipts and gift cards. By placing the order online, it will ship from our warehouse and be to the customer’s front door in one to three days in most cases, making their online shopping experience with Office Depot a hassle free one.
Maintaining good communication between visits …show more content…
“Office Depot is known throughout the world as a company with a heart. Throughout our history, we have distinguished ourselves through our support of charitable organizations and worthy causes on a local and national scale” ("Philanthropy”). The Backpack program is an annual event that involves the generosity of Office Depot to millions of unfortunate kids that go to school lacking essential supplies for success. In 2015 Office Depot was able to provide children with over 200,000 colorful, kid friendly sack packs, by the end of the year, the Office Depot …show more content…
It allows the associates who partake in Depot Day, to take pride in the fact that they are assisting in their local community and making a difference. The service’s provided by Office Depot allows the customer sound technological advice rather than a sales pitch. Many times just taking the time to sit and explain how some of the new technology features work, allows the customer to better relate to the product and become more open to technology rather than to avoid it. Take for instance the time a resident forgot the password to her desktop and was unable to use her computer. A perfectly fine machine, but she couldn’t log onto it. After getting to her room and booting up her P.C. our associate was able to bypass the sign on screen and create a new password for the resident. For the simple fact that now she could communicate again with her friends and family long-distance via e-mail, gave the associate a sense of accomplishment to see how grateful the woman
Maintaining good communication between visits …show more content…
“Office Depot is known throughout the world as a company with a heart. Throughout our history, we have distinguished ourselves through our support of charitable organizations and worthy causes on a local and national scale” ("Philanthropy”). The Backpack program is an annual event that involves the generosity of Office Depot to millions of unfortunate kids that go to school lacking essential supplies for success. In 2015 Office Depot was able to provide children with over 200,000 colorful, kid friendly sack packs, by the end of the year, the Office Depot …show more content…
It allows the associates who partake in Depot Day, to take pride in the fact that they are assisting in their local community and making a difference. The service’s provided by Office Depot allows the customer sound technological advice rather than a sales pitch. Many times just taking the time to sit and explain how some of the new technology features work, allows the customer to better relate to the product and become more open to technology rather than to avoid it. Take for instance the time a resident forgot the password to her desktop and was unable to use her computer. A perfectly fine machine, but she couldn’t log onto it. After getting to her room and booting up her P.C. our associate was able to bypass the sign on screen and create a new password for the resident. For the simple fact that now she could communicate again with her friends and family long-distance via e-mail, gave the associate a sense of accomplishment to see how grateful the woman