Over the years, technology has significantly altered the way people communicate with each others. In the beginning, people used telegraph to convey messages, but the telephone replaced the telegraph nowadays. Today, cell phones, email and the Internet have become the preferred method for people to communicate. In this network society, every 1 people in every 5 people in the world own a smartphone, every 1 people in every 17 people own a tablet. The popularity of the smart phone has increased in these recent years because it allows people to stay connected without any barriers. In addition to placing and receiving voice calls, most smart phones provide the ability to send text messages to other smart phone users and even allow users to place a video call. Many people use their smart phone to access social networking websites and send instant messages.
3.2.1 Skype, Yahoo Messenger and Twitter
Some applications such as Skype and Yahoo Messenger provide the ability to use an …show more content…
Communication is so important because it ensures the relationship between business partners and customers. A company might lose several important things or messages if the company does not have good communication with customers, collaborators, and employees. In this way, there are some applications such as Line, WeChat and What Apps that are able to improve the communication between company and their clients. Line, WeChat and What Apps are a well-known technology in this society and it's also become the quickest mode of communication today. These applications allow people to exchange their message, voice message, pictures and photos with other users. Apart from that, these applications are able to improve the company’s performance by sending a greeting message to customers and get the opinion from customers. For example, McDonald advertises its promotion through Line by giving a sundae cone to everyone with free if