He attributed this to “speed” and “precision” attained through the bureaucratic structure, which led to more efficient productivity. In Weber 's mind, this was the whole art of competition since he argued that proper business management “rests on increasing precision, steadiness and above all speed of operations.” However, despite the success of bureaucracy in the industrial age (Daft, p. 27), in modern society it is sometimes seen as hindrance to productivity and creativity (Smith 2016, p. 61). Many modern businesses have sought out other theories and techniques to gain competitive advantages. One such approach is Michael Porter 's Five Forces …show more content…
Certain organizations have an operational need for bureaucracy but they are also aware that they have to temper that approach with open systems thinking. Organizations such as UPS prove that it is possible to maintain operational rigidity while remaining flexible to the needs and benefits of employees. The key to using bureaucracy in modern society is to find a balance through realizing that “the success of bureaucracy in one function does not necessarily recommend its full application to all functions” (Smith, p.