The Importance Of Being A Customer Service Representative Essay

1238 Words May 9th, 2015 5 Pages
Being a customer service representative, my responsibilities involve ensuring that the best services are provided to the customers at Gander Mountain. In this regard, the most important duty that I have to perform is that the customers are happy with the services provided to them and are equally accommodated for the investment they make for the products offered to them.
The role that I play for taking forward Gander Mountain’s strategy is to first learn about the products that the company offers. I have to be aware of the services that the company is to provide for each sale project. In this regard, I make sure that I communicate with the other members of the team and learn about the plans they have made for the strategy.
My future goals for the coming five years would be to become literate enough in the field of human resource management and development. This way, I will be able to open my own management consulting firm. I will then be able to serve my team and my customers efficiently.
In this regard, I plan to use the knowledge I already have about running a business by following my mother’s advice which she gave me while she was alive. My mother was the owner of a small business and I learned a lot from her. It was my mother who inspired me to study further and stand on my own feet.
An MBA degree can give me practical education for providing the best human resource services. It can give me knowledge about business management skills with which I will be able to add to…

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