Hospitality industry is known as the field of the service industry, which includes theme parks, lodging, transportation, event planning, tourism and cruise line. Many hospitality companies are present in United Kingdom, which depicts the fact that this industry is the major contributor in employment. Previous studies (Wang, et al., 2014; Karatepe, 2013) highlighted the fact that employees are impacted in negative manner due to factors which comprises of difference in culture, tradition, and beliefs present in this particular industry. These factors consist of job security, insufficient pay scale, limited training programs, high speed of job transfer, and many others. Moreover, it is also observed that employees has problem with the working
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It is noticed that through intrinsic factors, actions are drive and it is linked with the desires of the individuals in relation to the activities. While on the other hand, extrinsic factors contribute as the encouragement to actions due to which the motivation of employees is affected. Employee motivation has the potential to influence three different perspective linked to the action such as intensity, direction and duration. Maroudas et al (2008) highlighted that the first perspective determines the extent to which the employee in the process of work gives effort. While on the other hand, the second factor that is direction depicts the fact that an opportunity is provided to the individuals in terms of selecting the way in which progress is achieved. Lastly, the third aspect that is duration gives an overview about the extent to which employees are determined towards work. These three factors are significant impact on the manner in which workers perform and employ their services at work (Michel, et al., 2013; Gin Choi, et al., 2013).
1.2. Aim and Objectives
The aim of this paper is to evaluate and analyse the impact of motivation on the performance of employees working in the hospitality industry. The objectives of the research study are as follows:
• To assess the hospitality industry and its employment condition
• To determine the manner in which zero hour theory can be used in hospitality industry
• To assess the significance of employee motivation in hospitality companies of UK
• To determine the factors that can be used to motivate employees of Hilton Hotel in order to make their work more
It is noticed that through intrinsic factors, actions are drive and it is linked with the desires of the individuals in relation to the activities. While on the other hand, extrinsic factors contribute as the encouragement to actions due to which the motivation of employees is affected. Employee motivation has the potential to influence three different perspective linked to the action such as intensity, direction and duration. Maroudas et al (2008) highlighted that the first perspective determines the extent to which the employee in the process of work gives effort. While on the other hand, the second factor that is direction depicts the fact that an opportunity is provided to the individuals in terms of selecting the way in which progress is achieved. Lastly, the third aspect that is duration gives an overview about the extent to which employees are determined towards work. These three factors are significant impact on the manner in which workers perform and employ their services at work (Michel, et al., 2013; Gin Choi, et al., 2013).
1.2. Aim and Objectives
The aim of this paper is to evaluate and analyse the impact of motivation on the performance of employees working in the hospitality industry. The objectives of the research study are as follows:
• To assess the hospitality industry and its employment condition
• To determine the manner in which zero hour theory can be used in hospitality industry
• To assess the significance of employee motivation in hospitality companies of UK
• To determine the factors that can be used to motivate employees of Hilton Hotel in order to make their work more