The Human Touch, Psychology And The Psychological Importance Of Organizational Change
The Human Touch and the Psychology
Change may be viewed in terms of how a newly designed idea will improve operational performance. Because inhuman characteristics exist, sometimes the decision to implement change appears to neglect the human touch required to successfully execute the process. As a result, the change agent may fail to prepare for effectively responding to employee resistance (By, 2005). In contrast, the psychological management of an organization recognizes what the organization may sense during the transition period (Kale, 2005). Due to the forceful nature of labor in hospitality, change management produces psychological implications on operations. Organizational change may involve financial and intangible transactions, but the human impact on change is immeasurable. Due to the service nature of the hospitality industry, change is only as successful …show more content…
The executive decision to proceed with change may have been valid, but it is the team of internal participants of the change process who will execute the change with results closest to its intended results.
In a more forward view, building the capabilities to weather organizational change may strengthen an organization in the future. While change is planned for and implemented by the management of an organization, the force for change may come from the external environment. Take for example, the Macao gaming industry. In 2002, the casinos were forced to comply with new regulation that would take the haphazard practice of gaming into a standardized system for governmental purposes (Siu, 2007). In a mature industry such as hospitality, external forces for change may arise more abruptly than in burgeoning industries such as technology. As mentioned in the introduction, the challenge of organizational change is the limited time in which operational performance must be brought to stabilization. It can be said then, that by the time a mature industry faces another form of evolution, operational procedures will have reached a high degree of establishment. When these external forces occur, new competitors entering the industry will not face the challenges of organizational change. In Macao, new casinos had