Development Plan: Bedside Rounding The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a standardized survey utilized to measure a patient’s perception of hospital care (Centers for Medicare and Medicaid Services, n.d.). In the given scenario, patient satisfaction scores are declining; nurse communication has been deemed the factor, as patients are reporting not being made aware of their treatment plans and care. In an effort to rectify the problem, the implementation of bedside reporting has been decided. The following will discuss the proposed plan to implement the new procedure in adherence to the organization’s mission, values, and vision.
Consideration
In healthcare, there are numerous factors to be considered …show more content…
From experience, we know people often struggle with change in the workplace, which can in turn create resistance within. Yoder-Wise (2015), outlines Beven’s Seven Change Factors as an effective means to successfully promote change in the controlled chaos of healthcare and include clarity, engagement, resources, alignment, leadership, communication, and tracking.
As the nurse-manager, nursing staff will be informed of the need for change and proposed method. Next, requesting input and ideas will promote employee engagement. Furthermore, identifying and discussing the available resources necessary to initiate the change, ensuring all moving parts align, and supporting the new rounding procedure is imperative. Fourth, we must empower our staff to be change agents while supporting them during the transition -open communication is vital. Finally, follow-up to confirm goals are being achieved and alterations made when necessary. By utilizing Beven’s Seven Change Factors, we can elicit positive procedural changes while promoting nurse communication and ultimately improve patient satisfaction …show more content…
T.J. Samson Community Hospital (2016), describes a mission of promoting health and well-being to the patients served while valuing service, excellence, resources, value, innovation, compassionate care, and ethics. The health care provider describes a vision consisting of taking pride in the care provided while utilizing resources to anticipate the needs of the region and promoting health in the community (Mission, Vision, & Values, 2016).
With the understanding of the organization’s position, the plan of implementation focuses on quality patient-centered care and will be conducted in a three-part system. First, we will take time on the front end educating nursing staff on the evidence-based practice of bedside reporting while gaining staff support. Next, we will begin bedside rounding. This will involve both nurses communicating report in the patient’s room. Patients are then encouraged to clarify when any miscommunications occur as well as ask questions. The last phase, we reevaluate the new practice thirty days following the initiation of the process. This will include patient and nurse feedback; any necessary alterations to the practice will be addressed at this time. Additionally, staff may be required to adapt the plan slightly in varying circumstances as they arrive. For instance, if a language barrier is
Consideration
In healthcare, there are numerous factors to be considered …show more content…
From experience, we know people often struggle with change in the workplace, which can in turn create resistance within. Yoder-Wise (2015), outlines Beven’s Seven Change Factors as an effective means to successfully promote change in the controlled chaos of healthcare and include clarity, engagement, resources, alignment, leadership, communication, and tracking.
As the nurse-manager, nursing staff will be informed of the need for change and proposed method. Next, requesting input and ideas will promote employee engagement. Furthermore, identifying and discussing the available resources necessary to initiate the change, ensuring all moving parts align, and supporting the new rounding procedure is imperative. Fourth, we must empower our staff to be change agents while supporting them during the transition -open communication is vital. Finally, follow-up to confirm goals are being achieved and alterations made when necessary. By utilizing Beven’s Seven Change Factors, we can elicit positive procedural changes while promoting nurse communication and ultimately improve patient satisfaction …show more content…
T.J. Samson Community Hospital (2016), describes a mission of promoting health and well-being to the patients served while valuing service, excellence, resources, value, innovation, compassionate care, and ethics. The health care provider describes a vision consisting of taking pride in the care provided while utilizing resources to anticipate the needs of the region and promoting health in the community (Mission, Vision, & Values, 2016).
With the understanding of the organization’s position, the plan of implementation focuses on quality patient-centered care and will be conducted in a three-part system. First, we will take time on the front end educating nursing staff on the evidence-based practice of bedside reporting while gaining staff support. Next, we will begin bedside rounding. This will involve both nurses communicating report in the patient’s room. Patients are then encouraged to clarify when any miscommunications occur as well as ask questions. The last phase, we reevaluate the new practice thirty days following the initiation of the process. This will include patient and nurse feedback; any necessary alterations to the practice will be addressed at this time. Additionally, staff may be required to adapt the plan slightly in varying circumstances as they arrive. For instance, if a language barrier is