The Hospital Consumer Assessment Of Healthcare Providers And Systems ( Hcahps )

804 Words Jul 30th, 2016 4 Pages
Development Plan: Bedside Rounding The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a standardized survey utilized to measure a patient’s perception of hospital care (Centers for Medicare and Medicaid Services, n.d.). In the given scenario, patient satisfaction scores are declining; nurse communication has been deemed the factor, as patients are reporting not being made aware of their treatment plans and care. In an effort to rectify the problem, the implementation of bedside reporting has been decided. The following will discuss the proposed plan to implement the new procedure in adherence to the organization’s mission, values, and vision.
In healthcare, there are numerous factors to be considered when the discussion of change arises. In this case, we have determined there is a need for modification based on patient satisfaction scores. Prior to implementing change or bedside reporting in this case, we must identify some important components. First, who are our key stakeholders? While one could argue stakeholders include providers, employers, and the board of directors to name a few; the key stakeholder is the patient; their needs must remain at the forefront at all times.
When thinking about a new bedside reporting model, ethical considerations include protecting privacy and patient-care involvement. According to Fowler and the American Nurses Association (2015), we have an obligation to protect a patient’s right to…

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