The Better Business Bureau uses a grading system to protect businesses and consumers. The grading system is ranked from A+ to F-. The grade that is assigned to the organization shows the confidence level that the BBB has in the organization to operate in a trustworthy manner. The letter grade system is to help give consumers a quick review of an organization’s business practices. Previously, the BBB implemented a satisfactory/unsatisfactory rating which was unfair to the businesses. The grading system is figured on the actual business as well as the behavior of the business towards the consumer. The letter grade simply tells the consumer the degree of confidence that the BBB has in the organization and their business practice.
