The Fort Hood Military Personnel Center Essay

712 Words Nov 3rd, 2016 3 Pages
The Fort Hood Military Personnel Center demonstrated initiative by devising an automated customer service system commonly referred as a Kiosk, resulting in a considerable savings in man-hours and reduced customer wait time. By establishing the system the customers now have some predictability of wait times and an expected quality of customer service that will be provided. The kiosk negated the need for a Queue Management System for Customer (Q-matic) numbering system and allowed interface with customers on a more personal level thus creating a very inviting and user friendly environment. The customers are referred to by rank and name, rather than a number, creating a professional atmosphere. The check-in process was reduced from five minutes, to less than one minute, per customer; further reducing the time the customer had to wait in a line. As a common business practice, customers are pre-screened to ensure they have all required documents prior to being signed in. This decreases the possibility of the verifying official (VO) being unable to service the customer and wasting the customer’s time. To assist the customer, a list of required documentation are provided to further our customer’s knowledge of how to help themselves save time without multiple visits. Fort Hood Form 7006 is required for a lost or stolen ID Card. This form must be signed by the customer’s security officer. An electronic version of the signature card is kept on file. As a courtesy, a list of…

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