Reflection (Individual)
1. Identify and summarize the reasons for your win/ lose by using any of the quality tools.
The reason for our group to win as second place is our group has done brainstorming to identify the kind of creative and attractive product that our group is going to produce. By using brainstorming and every members are actively participating in giving the idea, in the end, we are able to come up with a decision of making a “3 in 1 Brain Time” clock which has 3 education purpose in just 1 clock. As most of the other groups’ products have only one function, so, the 3 in 1 functions of our product has definitely help to distinguish our group’s product with other groups and therefore we are able get the attention from the customers. …show more content…
How important the role of customer in product quality? Why?
Customers can be categorized into internal customers and external customers. Internal customers are referring to the person at the next step in the certain processes or the employees whereas external customers are referring to the end users or the ultimate people that we are trying to satisfy.
Both internal and external customers have important role in product quality. A product is quality enough if the product can bear on its ability to satisfy stated or implied needs of external customers and meets the specific requirements say by the consumer. As quality is customer determination, therefore we must first identify the customer and understand their needs. Our group had consider the customers’ needs emphasize the needs of colorful, safe product and suitable for 4 ages and above children to play …show more content…
In order to produce a quality product, it is important that the members must know about the production process and also understand their role that assigned in the production process. Thus, there is no bottlenecks occurs when members are waiting for other to provide the necessary information to perform their job duties. Internal customers have a direct link to the external customers and the quality of the product they receive. So, every person in the production is important to making a great product.
3. How importance is your role in determining the product quality? Why?
The importance of my role in determining the product quality is me as the leader of the group is important to assign the tasks for each member and the steps needed in the production so that the production is effective and efficient in order to produce a quality product.
Next, I had actively participated in the production process. It is important for that because we need to produce the product as much as possible in a short period. As the task has been assigned for each person, if one of the member absent in the production process, it will definitely drag the production
1. Identify and summarize the reasons for your win/ lose by using any of the quality tools.
The reason for our group to win as second place is our group has done brainstorming to identify the kind of creative and attractive product that our group is going to produce. By using brainstorming and every members are actively participating in giving the idea, in the end, we are able to come up with a decision of making a “3 in 1 Brain Time” clock which has 3 education purpose in just 1 clock. As most of the other groups’ products have only one function, so, the 3 in 1 functions of our product has definitely help to distinguish our group’s product with other groups and therefore we are able get the attention from the customers. …show more content…
How important the role of customer in product quality? Why?
Customers can be categorized into internal customers and external customers. Internal customers are referring to the person at the next step in the certain processes or the employees whereas external customers are referring to the end users or the ultimate people that we are trying to satisfy.
Both internal and external customers have important role in product quality. A product is quality enough if the product can bear on its ability to satisfy stated or implied needs of external customers and meets the specific requirements say by the consumer. As quality is customer determination, therefore we must first identify the customer and understand their needs. Our group had consider the customers’ needs emphasize the needs of colorful, safe product and suitable for 4 ages and above children to play …show more content…
In order to produce a quality product, it is important that the members must know about the production process and also understand their role that assigned in the production process. Thus, there is no bottlenecks occurs when members are waiting for other to provide the necessary information to perform their job duties. Internal customers have a direct link to the external customers and the quality of the product they receive. So, every person in the production is important to making a great product.
3. How importance is your role in determining the product quality? Why?
The importance of my role in determining the product quality is me as the leader of the group is important to assign the tasks for each member and the steps needed in the production so that the production is effective and efficient in order to produce a quality product.
Next, I had actively participated in the production process. It is important for that because we need to produce the product as much as possible in a short period. As the task has been assigned for each person, if one of the member absent in the production process, it will definitely drag the production