The Efficiency Of A Bank Essay

1526 Words Jul 2nd, 2015 7 Pages
CHAPTER
CONCLUSIONS
a. EFFICIENCY OF A BANK:
It is associated with the Efficiency of a bank in conditions of service provided. The major areas enclosed under this category are account log in of a customer, adequate information on the bank’s website, user friendly website, instructions and notice statements for customer on the website, Hangout during transaction process and spee d during logout of customer account.

b. RELIABILITY OF A CUDTOMER ON BANK:
It is associated with the reliability of a customer on a bank. The main area included under this type are Reliability of web page, Service beyond the banking hours, message about completion of transaction, page download facility, Accuracy of information, Information contents and text under standings, Satisfaction level of service in contrast of charge, Easiness of transferring money to branches/banks, Convenient ATM location, Maximum withdrawal criteria for ATM, Account statement through SMS/e-mail, Reputation of Bank and Maintaining mistake free records.

c. SERVICE DELIVERY SYSTEM:
It is related with the service delivery system to a customer by the bank. The main area covered under this category are Promptness of bank response at the time of occurrence of problem, Promptness in problem solving, Online customer service representative connectivity, Customer service representative on telephone, Bank initiative to educate customer, Bank response to complain, Ability of bank representative, Behavior and attitude of Employee/Bank…

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