Cracker Barrel Case Study

Improved Essays
“The day in the life of the Cracker Barrel Waitress”

Arlington, Texas - Three servers from the local Cracker Barrel know all the tips and tricks to getting the best tips and staying on top of the game when it comes to serving. Angelique Ochoa has been a server for just under a year and believe that it is her bubbling personality that gives her the edge in getting tips from her customers. “If you are rude to them and act like you don’t care about the customers, I guarantee that you would be lucky enough to even get two dollars from the,” says Ochoa. “I want them to know that I’m here to give them the best experience possible, so every time they come back they can request me as their server,” It is all about trying to make regulars here.”
…show more content…
Which lead to three different evaluation on customers; “For me, if I get assigned a large party of 6 or more in my section, that is when I usually get the most tips for one party,” says Ochoa. “I have learned that the larger the party, the larger the tip will be because I already know the type of service I will give in order to get an amazing tip. Small parties do not tend to tip really well unless I personally know them.” For Acosta, he relies on his regulars that he has accumulated over the years to tip him the most. “My regulars are the ones who tip me the most because they have known me for a while and know my personality,” says Acosta. “They know I will get the job done. In my opinion, the ones who tip less are those who come out to eat yet cannot afford to tip me for my service. That is the worst.”
Despite only being a server for a week, Illard is very aware of who tips the most and least. “The customers that tip the most are the ones who have a pleasant attitude from the beginning and the ones who come in acting grumpy tip way less than any normal customer would,” states Illard. “I just hate that people come out to eat yet cannot afford to tip their servers a decent

Related Documents

  • Improved Essays

    Case: Fast v. Applebee's Intern., Inc., 638 F. 3d 872- Court of Appeals, 8th Circuit 2011 Issue: 1) Whether a tipped employee should receive minimum wage for jobs that take up more than twenty percent of their day and are considered non-tipped duties; and 2) whether or not an employer can claim the tax credit if an employee does in fact work more than twenty percent of their sift doing non-tip producing thinks. The primary issue in the case was how to properly apply the “tip credit” to employees whom both sides agree are “tipped employees” but who perform both tipped and non-tipped (dual) jobs for the employer Fact: The employees, who worked as servers bartenders and other tip-earning jobs in the Applebee’s restaurant, under the guidance of…

    • 512 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Waffle Now Case Study

    • 489 Words
    • 2 Pages

    Servers at the Waffle Now restaurant are getting paid minimum wage plus tips but that is not enough for them due to income taxes. It is understandable that they need more money because of all kinds of bills they have to pay and being taxed on tips too. The manager at Waffle Now believes that would not be a good idea because for servers to get a pay raise, the menu prices would have to go up too and customers will be lost.…

    • 489 Words
    • 2 Pages
    Improved Essays
  • Decent Essays

    Servers should be paid the higher federal minimus wage for non-tipped employees. Servers income is so low they also depend on tips to make a living. According to a researcher at Cornell University, servers increase up to 1.5% of tips more than the bill amount even if they provide the best service. This is doesn't sound like a big problem, until you consider how many tips a server might make on a slow day or if the customers decide to not tip at all. This affects if these workers have enough for their groceries, bills, and other expenses.…

    • 336 Words
    • 2 Pages
    Decent Essays
  • Improved Essays

    No Tips Policy "Become more valuable to your marketplace at your job. Your job is full of opportunities. Find them! Make more money!"(Carlos Roche) I think this quote fits this article perfectly on how restaurants change to no tips.…

    • 477 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    To compensate for the loss of tips, menu prices are likely to increase and even a service fee will be included. Of course, the customers will not be happy with these changes. Now, the server can stand there and list all the reasons for the overall increase of their bill, but it does not mean that the patron will listen. After all, people come for a good meal, not to hear a persuasive speech. By adopting a new system such as this, restaurants should be aware of the losses that comes with it.…

    • 512 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Tipping Case Study

    • 641 Words
    • 3 Pages

    Higher Wages in Place of Tipping is not Necessarily a Good Thing Last year Joe’s Crab Shack decided to test the no tipping approach. They chose to pay their servers a set wage of fourteen dollars an hour and do away with customary tipping. As a server the idea of never getting “stiffed” again and to get a steady paycheck seems like a dream come true; however, raising server’s wages and taking away the customer’s right to show appreciation through tipping is not beneficial to employees, employers, or the customers.…

    • 641 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Essay Analysis Tipping has become a daily routine of most people living in America. The essay, “The Case Against Tipping,” by Michael Lewis expresses the idea that tipping is becoming too common and too overused in simple businesses like coffeeshops. Lewis is frustrated with how tipping is now everywhere, and people feel very obligated to tip for thought of being embarrassed or experiencing an awkward situation.…

    • 1171 Words
    • 5 Pages
    Improved Essays
  • Decent Essays

    Tipping Pros And Cons

    • 385 Words
    • 2 Pages

    Tipless I decided to write about tipping for this essay because I have been a waitress for over two years and it is really irritating when people do not tip. It was easy for me to think of things to write about since I have had so many experiences with it. I made the title “Tipless” because the essay is about not having any tips. I incorporated examples of my own experiences with tipping as well as others’ in order to get a wide variety of stories. I also added in how tipping originated and who surveys showed was most likely to tip to give the readers more background information.…

    • 385 Words
    • 2 Pages
    Decent Essays
  • Improved Essays

    1-2. When reading the title for this assignment, I kept asking myself what ‘tipping’ could mean. I thought of when a cup or glass tips over but then again, why would someone make a whole experiment about a glass or cup tipping over. As I started to read the article, I noticed that it was about when waiters get tipped at restaurants. That is when it started to make sense for me at last.…

    • 851 Words
    • 4 Pages
    Improved Essays
  • Decent Essays

    Minimum Wage Benefits

    • 334 Words
    • 2 Pages

    There are many waiters and waitresses who work just to pay the bills and survive. If you are lucky you may be able to make a living off of your pay check and tips. However, there are plenty of people who can not make a living with just a pay check, that is not even minimum wage, and thier tips. Some believe that servers should be paid a minimum wage pay check along with thier tips, others disagree. I can see how raising an hourly wage to a minimum wage can be beneficial.…

    • 334 Words
    • 2 Pages
    Decent Essays
  • Decent Essays

    Steamer Paying Limits

    • 265 Words
    • 2 Pages

    I think the decision to leave a tip or not is up to a customer since he or she has to make a choice. All the time, when a customer is served at a restaurant, he expects a high-quality service, and when he is satisfied by the service offered he leave the tip. Maybe this is a right thing to do since you pay for a great service; however, there is another problem which must be considered. How a customer can be sure that the waiter will pay taxes for the income which comes from the tip. For instance, a person, who works for $ 10 per hour, pays taxes based on $ 1600 per month, but a waiter, who makes $ 4 per hour, pays taxes based on $ 640 per month.…

    • 265 Words
    • 2 Pages
    Decent Essays
  • Improved Essays

    Minimum Wage Benefits

    • 354 Words
    • 2 Pages

    I think that all employees should be paid the non-tip minimum wage, then be able to have their tip added on to their wage. I think this is the right way to go because there are taxes on their tips and wages, they will get tipped different amounts, everyone should get paid the same amounts, and tips should be a treat, not an expected finisher. Firstly, every employee is going to have a wage that already has been taxed, meaning it will be even less. Lets say they make seven dollars an hour.…

    • 354 Words
    • 2 Pages
    Improved Essays
  • Decent Essays

    The Resturant Industry

    • 281 Words
    • 2 Pages

    The resturant industry is hard enough as it is on all people. Managers, servers, kitchen staff, etc. Providing customer service is geeting harder and harder to achieve because of so many errors in our system and how the way we as people when going into a resturant are being served. The minimum tipped wage has been frozen since 1991. This has caused a effect on living standards which raised the cost of living which has made it hard on american living.…

    • 281 Words
    • 2 Pages
    Decent Essays
  • Decent Essays

    Gratuity In Latin America

    • 150 Words
    • 1 Pages

    In Latin America, gratuity varies greatly depending on the tipper, the receiver of the tip, the quality of the service, and other factors. In most places, there is an added 10% gratuity with the bill at restaurants, but some people tip more if the service is more than exceptional. As for other services, such as doormen and bag boys in higher end hotels, the gratuity is similar to what someone in America would receive. Many Latin Americans themselves do not tip in restaurants at all and they never tip taxi drivers. Tipping taxi drivers just isn’t the custom in most scenarios.…

    • 150 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    Macalatte Deli Case Study

    • 1208 Words
    • 5 Pages

    MacaLatte Deli & Specialist Grocery ¬¬¬¬¬¬¬ Position Available: Barista (Part/Full-Time) Job Description: Duties and Responsibilities MacaLatte are hiring competent baristas for their six new stores. Successful candidates will be required to carry out a range of duties and responsibilities, including:  Serving customers in a friendly and welcoming manner, maintaining MacaLatte’s culture of high customer service. This includes using the cash register, hot and cold deli counters, drink dispensers, coffee machines and various food trays.  Proficiently preparing all food and drink items available in MacaLatte stores.…

    • 1208 Words
    • 5 Pages
    Improved Essays