Honestly, the boss should reconsider about Chris being an employee because he had made numerous mistakes and the boss knew about the situation. In fact, I did not think of being apologetic towards the client because I am more concern about the company’s reputation and having the client being angry. Furthermore, the tone you used is excellent since this will help you keep the client and still keep their trust in you. I like how you are using a supply chain analogy for your thoughts on major and minor errors. But, what if the factory needs it a week earlier than what the date was originally plan? I was just wondering would that be a major error
