The Concept of Total Quality Management in a Holistic Context

3347 Words Jul 8th, 2012 14 Pages
Total Quality Management [Name of the Writer]
[Name of the Institution]

The paper attempts to enlighten the concept of total quality management in a holistic context. The concept of total quality management is explained in detail with major emphasis on its implementation in an organization. The selected organization is Toyota and the paper aims to highlight how the system of total quality management was introduced and implemented in Toyota. The paper first describes the concept of total quality management in detail and states the total quality management schemes. It also highlights the differences and similarities between the schemes. The paper then provides an overview of the issues that Toyota was facing before the
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In our case we will call customer, be it product or service (Hino, 2006).

Total Quality Management Schemes There are various Total Quality Management schemes employed by different organizations as per their requirements. Most of the schemes implemented are based on the nature of work being performed by the organization (Leonard, 1996). The Total Quality Management schemes are very diversified and applicable to different organizations. Total Quality Management is a process that is aimed at benefitting the organization and thus, should be well analyzed before it is implemented (Rose, 2005).

ISO 9000

ISO 9000 is a common scheme of Total Quality Management that is implemented in various organizations for assuring quality. Normally the ISO 9001 or ISO 9002, depending on whether the production process involves a stage of “design” (ISO9001) or not (ISO9002), certifies organizations respectively. Although an organization that designs can opt the certification of only one part of ISO 9002 it (for example, the marketing of products) and could be certified by 9002. However, there are very strict rules and policies for the application of the certification for quality management. (Leonard, 1996)

Investors in People

The Investors in People framework, which consists of the standard and a broader framework, is categorized in three fundamental principles including planning, performing

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